Manager Ⅰ, Regional Service

Samsung
Plano
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Strategic thinking","Analytical thinking","Leadership","Communication","Data analysis"]

Support Regional Service Managers and Samsung Appliance/Television Branded Engineers (BEs) and Authorized Service Center (ASCs) providers to ensure end-customer needs are met. Monitor and investigate in-field product performance, produce technical and strategic reports, and manage KPIs with root-cause analysis and improvement action plans. Provide technical/procedural support, prioritize actions and on-site visits using reporting tools, and regularly present updates to senior leadership.

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FursaFursa
Samsung
Samsung
5 days ago

Manager Ⅰ, Regional Service

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Last checked: 4 hours agoStatus: Live

Job Summary

Support Regional Service Managers and Samsung Appliance/Television Branded Engineers (BEs) and Authorized Service Center (ASCs) providers to ensure end-customer needs are met. Monitor and investigate in-field product performance, produce technical and strategic reports, and manage KPIs with root-cause analysis and improvement action plans. Provide technical/procedural support, prioritize actions and on-site visits using reporting tools, and regularly present updates to senior leadership.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Support Regional Service Managers, Samsung branded engineers (BEs), and authorized service center (ASCs) providers to fulfill end-customer needs.
  • •Monitor, investigate, and provide detailed reporting on in-field performance of assigned products.
  • •Compile and deliver technical, operational, and strategic reports, including regional service center performance and KPI management.
  • •Develop and implement action plans for improvements using root-cause analysis and follow-up reporting when needed.
  • •Ensure service partners are fully supported and satisfied; prioritize actions and field on-site visits and escalate operational issues to head office.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveTuition AssistanceWellness Stipend

Key Requirements

  • •Bachelor’s or Associate’s degree preferred.
  • •6+ years of in-home appliance and/or television service or related in-home consumer electronics management experience.
  • •Experience gathering reports, KPIs, and providing data analytics on service partner performance.
  • •Must be able to travel up to 20% domestically.
  • •Experience identifying gaps in procedures/policies/processes and creating and managing improvement plans.
Experience:6+ yearsConsumer electronics
Education:Bachelor's
Skills:Strategic thinkingAnalytical thinkingLeadershipCommunicationData analysis
Tech Stack:Microsoft ExcelMicrosoft PowerPointMicrosoft Word

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn