Zendesk

6 days ago

Cloud Solution Architect – AWS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Design and lead secure, highly available cloud architectures on AWS, translating business needs into scalable cloud and data solutions. Own identity and access management patterns (federation, MFA, CIAM), serverless event-driven systems, and API-driven data engineering using RDS, DynamoDB, S3, Glue, and Athena. Implement Infrastructure as Code with Terraform and AWS CloudFormation, govern CI/CD IaC deployments, and ensure encryption and compliance across GDPR/CCPA/FedRAMP.

Location: Pune, Bengaluru, Karnataka, Maharashtra, Delhi

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Design and lead secure, highly available AWS cloud architectures.
•Architect identity and access management solutions, including federated authentication, MFA, and CIAM.
•Drive best practices for event-driven, serverless applications using Lambda, API Gateway, EventBridge, and SQS.
•Design data engineering platforms and API-driven data integration using RDS, DynamoDB, S3, Glue, Athena, and ETL frameworks.
•Implement Infrastructure as Code with Terraform and AWS CloudFormation and collaborate with DevOps teams to integrate IaC into CI/CD workflows for repeatable, auditable deployments.

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
•10+ years of professional experience in cloud architecture with deep AWS expertise.
•Relevant AWS certifications (Solutions Architect mandatory; Security Specialty nice to have).
•Proven experience designing identity management and secure access with AWS Cognito, IAM, and federation (SAML, OIDC, OAuth2).
•Hands-on skills in serverless, event-driven architecture (AWS Lambda, API Gateway, SQS, EventBridge) and data engineering platforms (PostgreSQL/Aurora RDS, DynamoDB, ElastiCache/Redis, ETL pipelines).

Experience:10+ years

Education:Bachelor's in Computer Science, Engineering, or related field

Skills:LeadershipCollaborationCommunication

Certifications:AWS Solutions ArchitectSecurity Specialty

Tech Stack:AWSAWS LambdaAPI GatewayEventBridgeSQSAWS CognitoIAMSAMLOIDCOAuth2RDSPostgreSQLAurora RDSDynamoDBS3GlueAthenaETLElastiCacheRedis

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

6 days ago

Cloud Solution Architect – AWS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Pune, Bengaluru, Karnataka, Maharashtra, Delhi

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Design and lead secure, highly available AWS cloud architectures.
•Architect identity and access management solutions, including federated authentication, MFA, and CIAM.
•Drive best practices for event-driven, serverless applications using Lambda, API Gateway, EventBridge, and SQS.
•Design data engineering platforms and API-driven data integration using RDS, DynamoDB, S3, Glue, Athena, and ETL frameworks.
•Implement Infrastructure as Code with Terraform and AWS CloudFormation and collaborate with DevOps teams to integrate IaC into CI/CD workflows for repeatable, auditable deployments.

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
•10+ years of professional experience in cloud architecture with deep AWS expertise.
•Relevant AWS certifications (Solutions Architect mandatory; Security Specialty nice to have).
•Proven experience designing identity management and secure access with AWS Cognito, IAM, and federation (SAML, OIDC, OAuth2).
•Hands-on skills in serverless, event-driven architecture (AWS Lambda, API Gateway, SQS, EventBridge) and data engineering platforms (PostgreSQL/Aurora RDS, DynamoDB, ElastiCache/Redis, ETL pipelines).

Experience:10+ years

Education:Bachelor's in Computer Science, Engineering, or related field

Skills:LeadershipCollaborationCommunication

Certifications:AWS Solutions ArchitectSecurity Specialty

Tech Stack:AWSAWS LambdaAPI GatewayEventBridgeSQSAWS CognitoIAMSAMLOIDCOAuth2RDSPostgreSQLAurora RDSDynamoDBS3GlueAthenaETLElastiCacheRedis

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor