ServiceNow - Technical Consultant_Lead Developer

NTT
Delhi
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 8+ yearsSkills: ["Stakeholder management","Communication","Independent work","Prioritization"]

Lead and deliver complex ServiceNow implementations focused on scalable CSM solutions for enterprise customers. Own hands-on configuration and expertise across CSM modules such as Case Management, Knowledge Management, Entitlements, and Customer Onboarding, including CSM data models and workflows. Architect and manage real-time integrations using REST/SOAP, IntegrationHub, and MID Server with CRM, ERP, finance systems, and third-party platforms, aligned to ITIL-mapped ITSM processes.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow - Technical Consultant_Lead Developer

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead and deliver complex ServiceNow implementations focused on scalable CSM solutions for enterprise customers. Own hands-on configuration and expertise across CSM modules such as Case Management, Knowledge Management, Entitlements, and Customer Onboarding, including CSM data models and workflows. Architect and manage real-time integrations using REST/SOAP, IntegrationHub, and MID Server with CRM, ERP, finance systems, and third-party platforms, aligned to ITIL-mapped ITSM processes.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and best practices.
  • •Provide hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
  • •Architect and manage real-time integrations with CRM, finance systems, and third-party platforms.
  • •Use REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows to integrate ServiceNow with external applications.
  • •Apply ITIL-aligned ITSM process knowledge (Incident, Problem, Change, Service Catalog) and ensure seamless data flow across platforms.

Key Requirements

  • •8+ years of experience with ServiceNow and 4+ years of CSM experience.
  • •Should be CIS – CSM certified.
  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
  • •Proven track record delivering ServiceNow implementations in enterprise environments.
  • •Hands-on knowledge of CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
Experience:8+ years
Education:
Skills:Stakeholder managementCommunicationIndependent workPrioritization
Certifications:CIS – CSM
Tech Stack:ServiceNowCSMCase ManagementKnowledge ManagementEntitlementsCustomer OnboardingREST APIsSOAP APIsIntegrationHubMID ServerIntegration workflowsJavaScriptGlideScriptFlow DesignerServiceNow StudioAgileDevOpsCRMERPITSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn