IT Helpdesk

Eon.io
New York
Workplace: OnsiteFull timeUSD 80,000 - 110,000 annuallyFunction: IT Support & HelpdeskExperience: 1-3 yearsSkills: ["Customer-oriented","Communication","Organizational skills","Independent work","Ownership"]

Provide first- and second-line IT helpdesk support as the first point of contact for employees. Triage and resolve requests via ticketing while troubleshooting macOS devices, hardware, peripherals, and user issues. Administer identities and access across Google Workspace, Microsoft 365/Entra ID, and Okta (provisioning, groups, MFA, app access). Handle onboarding/offboarding, device setup and asset inventory, support key SaaS apps, and escalate complex issues with clear documentation.

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FursaFursa
Eon.io
Eon.io
2 days ago

IT Helpdesk

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide first- and second-line IT helpdesk support as the first point of contact for employees. Triage and resolve requests via ticketing while troubleshooting macOS devices, hardware, peripherals, and user issues. Administer identities and access across Google Workspace, Microsoft 365/Entra ID, and Okta (provisioning, groups, MFA, app access). Handle onboarding/offboarding, device setup and asset inventory, support key SaaS apps, and escalate complex issues with clear documentation.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Triage, prioritize, and resolve IT support requests through a ticketing system while meeting SLA targets.
  • •Provide hands-on and remote troubleshooting for macOS devices, including hardware, OS, peripherals, and user issues.
  • •Administer user identities and access across Google Workspace, Microsoft 365 / Entra ID, and Okta, including provisioning, deprovisioning, permissions, groups, MFA, and application access.
  • •Own employee onboarding/offboarding technical tasks, including device/account setup and access removal.
  • •Manage IT assets and inventory, support key SaaS applications, troubleshoot network connectivity issues, and escalate complex problems with documentation.

Pay and Benefits

Salary: USD 80,000 - 110,000 annually
Perks:401kPaid ParentalHealth InsuranceDentalVisionRsus

Key Requirements

  • •1–3+ years of experience in IT helpdesk, desktop support, IT support, or a similar role.
  • •Strong hands-on macOS troubleshooting experience, including hardware, operating systems, and peripherals.
  • •Experience administering Google Workspace and Microsoft 365 / Entra ID (provisioning, groups, licenses, permissions, MFA).
  • •Experience with Okta (user/group provisioning, application assignments, MFA enrollment).
  • •Experience with a ticketing/helpdesk system and basic networking (Wi-Fi, DNS, VPN, DHCP).
Experience:1-3 yearsStartupTechnology
Skills:Customer-orientedCommunicationOrganizational skillsIndependent workOwnership
Certifications:Apple Certified Support Professional (ACSP)CompTIA A+CompTIA Network+
Tech Stack:MacOSGoogle WorkspaceMicrosoft 365Entra IDOktaZendeskJira Service ManagementFreshserviceSlackZoomVPNSSOEmailCalendarWi-FiDNSDHCPMFA

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eon.io
Eon.io is a technology company offering a developer-focused platform and tooling for building, deploying, and managing cloud-native applications and services, emphasizing performance, security, and integration with modern developer workflows.
Industry: Developer Tools
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