CLX Squad Lead, EU

Lemonade
Amsterdam
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Mentoring","Data-driven decision-making","Customer focus"]

Lead Lemonade’s Claims Experience team for European customers by overseeing daily claims operations, ensuring efficient claim handling, and improving the end-to-end claims experience. You’ll coach and mentor experienced CLX advocates, use data-driven insights to guide performance against KPIs, and serve as the main point of contact for Dutch claims inquiries. You’ll also track industry and company trends and help the team thrive in an AI-first startup environment.

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Lemonade
Lemonade
21 hours ago

CLX Squad Lead, EU

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead Lemonade’s Claims Experience team for European customers by overseeing daily claims operations, ensuring efficient claim handling, and improving the end-to-end claims experience. You’ll coach and mentor experienced CLX advocates, use data-driven insights to guide performance against KPIs, and serve as the main point of contact for Dutch claims inquiries. You’ll also track industry and company trends and help the team thrive in an AI-first startup environment.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day operations for the Dutch claims team
  • •Train and coach claims experience advocates on your team
  • •Delight customers with seamless claims while outperforming on KPIs
  • •Report industry and company trends and data-driven insights to stakeholders
  • •Serve as the main point of contact for Dutch claims enquiries

Key Requirements

  • •3+ years of claims-handling experience
  • •5+ years in a leadership role growing, managing, and coaching a claims team
  • •Proficiency in Dutch and English
  • •Empathetic, patient, and positive approach to customers and claims
  • •Ability to work in an office environment at least 2 days a week
Experience:InsuranceClaimsStartupAI
Skills:LeadershipCoachingMentoringData-driven decision-makingCustomer focus
Languages:DutchEnglish
Tech Stack:AIData

Company Brief

Lemonade
Lemonade is a technology-first insurance carrier that uses AI and behavioral economics to offer renters, homeowners, pet, car, and life insurance with instant underwriting and claims, and a social-impact 'Giveback' model donating leftover premiums to nonprofits.
Industry: InsurTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2015
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor