Fulfillment Team Leader

Majid Al Futtaim
United Arab Emirates
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal","Training","Mentoring","Problem-solving"]

Lead daily e-commerce fulfillment operations for the hypermarket, coordinating picking, packing and handover to last-mile teams. Ensure on-time dispatch, accurate quantities and quality control while maintaining dark-store organization, stock accuracy, and cold-chain integrity. Collaborate across operations, IT, customer service and commercial functions, mentor the team, and drive continuous process improvements to enhance online order fulfillment and customer satisfaction.

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Majid Al Futtaim
Majid Al Futtaim
3 months ago

Fulfillment Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead daily e-commerce fulfillment operations for the hypermarket, coordinating picking, packing and handover to last-mile teams. Ensure on-time dispatch, accurate quantities and quality control while maintaining dark-store organization, stock accuracy, and cold-chain integrity. Collaborate across operations, IT, customer service and commercial functions, mentor the team, and drive continuous process improvements to enhance online order fulfillment and customer satisfaction.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Manage daily e‑commerce fulfilment operations, including picking, packing, and handover to the last‑mile team.
  • •Ensure smooth coordination across operations, commercial, IT, customer service, and last‑mile delivery functions.
  • •Maintain dark store organization, stock adequacy, cleanliness, and proper cold‑chain and goods segregation standards.
  • •Guarantee on‑time dispatch, accurate delivery quantities, proper packing, and quality control to prevent damages and losses.
  • •Identify, evaluate, and resolve logistics, operational, and system process challenges; implement performance management and training as per company standards.

Key Requirements

  • •Bachelor's degree in E‑commerce, Business Administration, or a related field.
  • •3–5 years of professional experience in logistics and supply chain operations.
  • •Hands-on experience in e‑commerce fulfilment and last‑mile delivery (preferred).
  • •Proficiency in warehouse/distribution systems and computer applications (MS Office, advanced Excel, SAP, Salesforce).
  • •Excellent communication and interpersonal skills with full professional proficiency in English (Arabic is an advantage).
Experience:3-5 yearsRetailLogisticsE-commerceSupply chainHypermarketLast-mile
Education:Bachelor's
Skills:CommunicationInterpersonalTrainingMentoringProblem-solving
Languages:EnglishArabic
Tech Stack:SAPSalesforceExcelMS Office

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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