Community Guide

ZippyMH
United States
Workplace: RemoteFull timeFunction: Design (Product/UX/UI/Visual)Skills: ["Communication","Problem-solving","Relationship-building","Presentation","Negotiation"]

The Community Guide (CG) is responsible for growing revenue and market share across an assigned portfolio by expanding applications, funded loans, and loan size. They own client relationships, diagnose growth blockers, and coordinate cross-functional efforts to unlock opportunities, while maintaining CRM discipline and data-driven decision making in a remote-first, SaaS-finance environment.

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ZippyMH
ZippyMH
3 months ago

Community Guide

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

The Community Guide (CG) is responsible for growing revenue and market share across an assigned portfolio by expanding applications, funded loans, and loan size. They own client relationships, diagnose growth blockers, and coordinate cross-functional efforts to unlock opportunities, while maintaining CRM discipline and data-driven decision making in a remote-first, SaaS-finance environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Own revenue metrics and market share for the assigned portfolio, driving growth in applications, funded loans, and average loan size.
  • •Build and maintain credible relationships with operators and key stakeholders, expanding revenue through strategic account development and product adoption.
  • •Maintain visibility into pipeline activity, funding trends, conversion rates, and unrealized potential; develop and execute strategic account plans.
  • •Ensure partners are trained and aligned on end-to-end processes, driving operational discipline to improve borrower experience.
  • •Track KPIs (market share, application volume, funded volume, revenue trends) and maintain accurate CRM data to inform strategic decisions.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkEquityHealth InsurancePaid LeaveParental LeaveSalary Advancement

Key Requirements

  • •Strong ownership mentality with accountability for revenue and performance metrics.
  • •Commercially driven with a sales-oriented mindset.
  • •High curiosity and diagnostic problem-solving skills.
  • •Naturally personable and able to build trust with a wide range of stakeholders.
  • •Strong interpersonal and communication skills, with the ability to navigate complex conversations.
Experience:FintechMortgageSaaSManufactured housing
Skills:CommunicationProblem-solvingRelationship-buildingPresentationNegotiation
Languages:English
Tech Stack:SalesforceCRMData analysis

Company Brief

ZippyMH
ZippyMH is a digital mental health service offering online therapy and mental wellness resources. It connects users with licensed clinicians and provides teletherapy, counseling, and tools to support emotional wellbeing and mental health care access.
Industry: Mental Health
Website