Virtual Teller / ITM Specialist - Birmingham, AL (onsite position)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Customer service","Time management","Professionalism","Communication","Confidentiality","Problem-solving","Initiative","Staying calm"]

Process teller transactions via Interactive Teller Machines (ITM) by accurately handling deposits, withdrawals, transfers, loan payments, balance inquiries, and account research. Provide customer service through video interactions, explain Huntington services and products, and resolve discrepancies with timely follow-up. Maintain confidentiality of sensitive information, complete compliance/training requirements, and continually look for ways to streamline the ITM experience while representing the brand professionally.

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Huntington Bancshares
Huntington Bancshares
4 days ago

Virtual Teller / ITM Specialist - Birmingham, AL (onsite position)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Process teller transactions via Interactive Teller Machines (ITM) by accurately handling deposits, withdrawals, transfers, loan payments, balance inquiries, and account research. Provide customer service through video interactions, explain Huntington services and products, and resolve discrepancies with timely follow-up. Maintain confidentiality of sensitive information, complete compliance/training requirements, and continually look for ways to streamline the ITM experience while representing the brand professionally.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Accurately process teller functions using ITM machines, including deposits, withdrawals, loan payments, and transfers.
  • •Handle account research and resolve discrepancies in a timely manner.
  • •Present and explain Huntington services and products; answer customer questions via listening, data collection, and reporting results.
  • •Perform file maintenance tasks such as address changes, unlocking OLB, and debit card limit updates.
  • •Take ownership of customer interactions, maintain confidentiality, and complete compliance/training requirements.

Key Requirements

  • •High School Diploma, GED, or equivalent education.
  • •Strong customer service background.
  • •Comfort on camera while maintaining a friendly, professional appearance.
  • •Professional and courteous verbal and written communication skills.
  • •Ability to communicate verbally through video and remain calm in difficult situations.
Education:High School
Skills:Customer serviceTime managementProfessionalismCommunicationConfidentialityProblem-solvingInitiativeStaying calm
Tech Stack:Interactive Teller Machine (ITM)SkypeFaceTimeVideo communicationVideo conferencing

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn