GovCIO

10 months ago

Senior ServiceNow Enterprise Tools Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide Tier II/III operational support for ServiceNow and other enterprise IT tools, troubleshooting issues and optimizing service performance. Serve as a ServiceNow SME across ITSM, ITOM, CMDB, Discovery, and custom apps, configuring workflows, business rules, UI policies, and integrations. Collaborate with stakeholders to translate requirements into solutions, build automation and monitoring, conduct tuning/testing, and document SOPs while maintaining compliance with FISMA, NIST, and DHS directives.

Location: Washington

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide daily operational support and troubleshooting for ServiceNow and enterprise IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics).
•Serve as a ServiceNow SME across ITSM, ITOM, CMDB, Discovery, and custom app modules.
•Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and third-party integrations.
•Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
•Develop automation and monitoring solutions, conduct tuning/testing/updates, maintain cybersecurity compliance, and document SOPs.

Pay and Benefits

Salary: USD 130,000 - 140,000 annually

Key Requirements

•6++ years of hands-on ServiceNow administration and development experience.
•Experience with enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, AppDynamics).
•Strong understanding of ITIL frameworks and best practices.
•Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs.
•Ability to work in a fast-paced, mission-focused environment with minimal supervision.

Experience:8+ yearsFederalNational security

Education:Bachelor's

Skills:TroubleshootingSubject matter expertiseCollaborationFast-paced mindsetMinimal supervision

Certifications:ServiceNow Certified System AdministratorServiceNow Certified Developer

Languages:English

Tech Stack:ServiceNowITSMITOMCMDBDiscoverySolarWindsSplunkSCCMTaniumAppDynamicsWorkflowsBusiness rulesUI policiesClient scriptsRESTSOAPJavaScriptPowerShellITILFISMA

Eligibility

Security Clearance:Top Secret

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

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GovCIO

10 months ago

Senior ServiceNow Enterprise Tools Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Washington

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide daily operational support and troubleshooting for ServiceNow and enterprise IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics).
•Serve as a ServiceNow SME across ITSM, ITOM, CMDB, Discovery, and custom app modules.
•Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and third-party integrations.
•Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
•Develop automation and monitoring solutions, conduct tuning/testing/updates, maintain cybersecurity compliance, and document SOPs.

Pay and Benefits

Salary: USD 130,000 - 140,000 annually

Key Requirements

•6++ years of hands-on ServiceNow administration and development experience.
•Experience with enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, AppDynamics).
•Strong understanding of ITIL frameworks and best practices.
•Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs.
•Ability to work in a fast-paced, mission-focused environment with minimal supervision.

Experience:8+ yearsFederalNational security

Education:Bachelor's

Skills:TroubleshootingSubject matter expertiseCollaborationFast-paced mindsetMinimal supervision

Certifications:ServiceNow Certified System AdministratorServiceNow Certified Developer

Languages:English

Tech Stack:ServiceNowITSMITOMCMDBDiscoverySolarWindsSplunkSCCMTaniumAppDynamicsWorkflowsBusiness rulesUI policiesClient scriptsRESTSOAPJavaScriptPowerShellITILFISMA

Eligibility

Security Clearance:Top Secret

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn