Sales Account Manager

Keyloop
Calgary, Alberta, Edmonton
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Relationship-building","Communication","Strategic thinking","Consultative","Customer-centric"]

Own and grow a defined portfolio of top Canadian automotive retail accounts, serving as the primary customer point of contact and strategic advocate. Lead retention and expansion through upsell and cross-sell with sales, coordinating a cross-functional pod spanning sales, professional services, and customer success. Build long-term partnerships, maintain strategic account plans, monitor account health with data, and align product and service delivery to customer needs.

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Keyloop
Keyloop
4 days ago

Sales Account Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Own and grow a defined portfolio of top Canadian automotive retail accounts, serving as the primary customer point of contact and strategic advocate. Lead retention and expansion through upsell and cross-sell with sales, coordinating a cross-functional pod spanning sales, professional services, and customer success. Build long-term partnerships, maintain strategic account plans, monitor account health with data, and align product and service delivery to customer needs.
Location: Calgary, Alberta, Edmonton
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for a defined portfolio of clients and build trusted-advisor relationships with senior stakeholders.
  • •Drive retention and growth by leading upsell and cross-sell initiatives in partnership with the sales executive on accounts.
  • •Coordinate the pod (sales, professional services, and customer success) to deliver cohesive account strategies and aligned execution.
  • •Develop and maintain strategic account plans by identifying client goals, risks, opportunities, and business outcomes.
  • •Represent the voice of the customer internally and track account health/performance using data and insights to improve adoption and satisfaction.
Travel: Low travel

Key Requirements

  • •At least 4 years of hands-on experience managing client accounts with a focus on customer success and business growth.
  • •Proven experience in account management, preferably within the SaaS or software sector.
  • •Strong understanding of SaaS business models and customer lifecycle management; automotive retail experience is a bonus.
  • •Familiarity with sales methodologies such as solution selling or consultative selling.
  • •Ability to lead cross-functional collaboration and manage multiple stakeholder relationships across complex environments.
Experience:4+ yearsSaaSSoftwareAutomotive retail
Skills:Relationship-buildingCommunicationStrategic thinkingConsultativeCustomer-centric

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn