Customer Support Associate- Amarillo, TX

Atmos Energy
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Attention to detail","Problem solving","Professionalism"]

Respond to customer inquiries by phone (and other channels as needed) on service connections/disconnections, billing questions, and payment arrangements. Process basic transactions and route higher-complexity issues to the appropriate level. Use company policies and an online Customer Information System to correct account errors and verify discrepancies, including identity and delinquent accounts, while handling calls involving natural gas and potential emergencies.

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Atmos Energy
Atmos Energy
1 day ago

Customer Support Associate- Amarillo, TX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Respond to customer inquiries by phone (and other channels as needed) on service connections/disconnections, billing questions, and payment arrangements. Process basic transactions and route higher-complexity issues to the appropriate level. Use company policies and an online Customer Information System to correct account errors and verify discrepancies, including identity and delinquent accounts, while handling calls involving natural gas and potential emergencies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customers about basic service connections/disconnections, billing questions, and payment arrangements (primarily by phone).
  • •Receive and process basic transactions and requests; forward other issues to the appropriate level.
  • •Address customer issues using current company policies and procedures.
  • •Correct errors on customer accounts using an online Customer Information System and communicate accurate information promptly.
  • •Research customer account discrepancies and take appropriate action to verify identity, addresses, and delinquent accounts as required.

Pay and Benefits

Perks:Paid LeaveParental LeaveRetirement SavingsAnnual BonusEmployee AssistanceLong-term DisabilityLife InsuranceHealth InsuranceDentalVisionPaid TrainingWellness StipendIdentity TheftFlexible Spending

Key Requirements

  • •High school diploma (or GED) and successful completion of the Customer Service Assessment.
  • •Excellent verbal and written communication skills.
  • •Basic numeric skills including addition, subtraction, multiplication, and division.
  • •Intermediate computer skills for data entry and data retrieval; previous experience with a Customer Information System is a plus.
  • •Ability to work indoors and complete required safety-sensitive pre- and post-employment screenings, including drug testing.
Education:High School
Skills:CommunicationCustomer serviceAttention to detailProblem solvingProfessionalism
Languages:SpanishEnglish
Tech Stack:Customer Information SystemData entryData retrieval

Company Brief

Atmos Energy
Atmos Energy is a regulated natural gas utility that distributes and transports natural gas to millions of customers across multiple U.S. states. It operates pipeline, storage, and distribution infrastructure focused on safe and reliable energy delivery.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1906
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