IT Service Desk Administrator (Douglas, IM)

Zurich Insurance
Douglas
Full timeFunction: Administration & Executive AssistanceSkills: ["Customer focus","Problem-solving","Communication","Analytical thinking","Attention to detail"]

Serve as the first point of contact for IT incidents, problems, and service requests, helping users resolve technical issues quickly and professionally. Triage and prioritize requests, escalate complex cases, and manage tickets to resolution using approved service management tools while meeting service targets. Accurately log updates for communication and knowledge sharing, clearly explain technical information to technical and non-technical users, and support continuous improvement through documentation and recurring-issue insights.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
1 day ago

IT Service Desk Administrator (Douglas, IM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the first point of contact for IT incidents, problems, and service requests, helping users resolve technical issues quickly and professionally. Triage and prioritize requests, escalate complex cases, and manage tickets to resolution using approved service management tools while meeting service targets. Accurately log updates for communication and knowledge sharing, clearly explain technical information to technical and non-technical users, and support continuous improvement through documentation and recurring-issue insights.
Location: Douglas
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Act as the first point of contact for IT incidents, problems, and service requests, delivering professional, responsive, customer-focused support.
  • •Investigate, troubleshoot, and resolve technical issues at first contact wherever possible to minimize disruption to users.
  • •Triage and prioritize incidents using agreed processes and escalate complex issues to the appropriate support teams.
  • •Manage incidents and service requests through to resolution using approved service management tools, meeting service level targets.
  • •Record incident details, updates, and resolutions, and communicate technical information clearly to technical and non-technical users while supporting continuous improvement.

Key Requirements

  • •Experience providing excellent customer service in an IT support, service desk, or customer-focused environment.
  • •Good working knowledge of Microsoft Word, Excel, and Outlook.
  • •Strong general PC and system skills, with the confidence to learn new technologies and applications.
  • •Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
  • •Strong analytical/problem-solving skills, with the ability to prioritize workloads and manage multiple tasks.
Skills:Customer focusProblem-solvingCommunicationAnalytical thinkingAttention to detail
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft Outlook

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn