Customer Service Representative - October 26 Start!

General Dynamics
United States
Workplace: HybridFull timeUSD 17.33 - 23.45 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Teamwork","Time management","Attention to detail","Organization"]

Handle customer inquiries in a fast-paced call center, resolving questions about Coordination of Benefits (COB), Medicare Secondary Payer (MSP) claims, and related billing. Provide accurate, courteous responses to escalated calls, maintain productivity and quality, and stay current on COB/COB-R/MSP regulations. Support onboarding and department operations, including mentoring, reporting, and cross-trained processing duties after training.

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FursaFursa
General Dynamics
General Dynamics
2 days ago

Customer Service Representative - October 26 Start!

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Handle customer inquiries in a fast-paced call center, resolving questions about Coordination of Benefits (COB), Medicare Secondary Payer (MSP) claims, and related billing. Provide accurate, courteous responses to escalated calls, maintain productivity and quality, and stay current on COB/COB-R/MSP regulations. Support onboarding and department operations, including mentoring, reporting, and cross-trained processing duties after training.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer questions on Coordination of Benefits, Medicare Secondary Payer claims, and billing in a call center environment.
  • •Handle escalated, high-priority, or supervisor calls with courteous, professional service.
  • •Maintain productivity, quality, and timeliness for program and department tasks and goals.
  • •Monitor and analyze quality of department work and recommend improvement actions.
  • •Follow privacy and HIPAA requirements and support reporting, procedure updates, and cross-trained processing when needed.
Travel: Low travel

Pay and Benefits

Salary: USD 17.33 - 23.45 hourly
Perks:Health Insurance401k

Key Requirements

  • •High school diploma or GED required (proof required).
  • •1+ years of related customer service experience; 6+ months of customer service/telemarketing/secretarial experience required.
  • •Must be able to type 20 WPM (30 WPM preferred).
  • •Experience working with a PC in a Windows environment.
  • •Must be able to obtain a Public Trust clearance and pass a background check and drug test.
Experience:1+ yearsHealthcareInsuranceCall center
Education:High School
Skills:CommunicationTeamworkTime managementAttention to detailOrganization
Languages:Spanish
Tech Stack:WindowsPCCall center

Eligibility

Work Authorization:Sponsorship available.
Security Clearance:NACI (T1)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn