NTT

3 weeks ago

Helpdesk Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end users by guiding them on IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support IT onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance, and help identify and implement process and technology improvements. Work with global stakeholders while performing troubleshooting and resolving hardware/software issues for Windows 10, macOS, iOS, Android, and common productivity tools.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify, evaluate, and implement process and technology improvements across IT business tools.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and strong stakeholder communication.
•Strong troubleshooting skills, including bug-finding and resolution.
•Knowledge of IT software and hardware troubleshooting for Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
•Ability to work independently in a diverse global team while supporting 24/7 rotational shifts and being work-from-office mandatory.

Experience:IT supportService desk

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT