B2B Customer Support Representative

Keeper Security
Chicago, United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Organization","Teamwork","Professionalism"]

Provide best-in-class technical support for B2B customers by handling inbound requests via phone, email, and chats through Salesforce. Troubleshoot product issues, deliver accurate and professional assistance, and escalate complex problems to Tier 2. Stay current on product knowledge and collaborate with management and other teams to keep up with policy and product changes—while maintaining strong customer rapport.

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FursaFursa
Keeper Security
Keeper Security
1 day ago

B2B Customer Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide best-in-class technical support for B2B customers by handling inbound requests via phone, email, and chats through Salesforce. Troubleshoot product issues, deliver accurate and professional assistance, and escalate complex problems to Tier 2. Stay current on product knowledge and collaborate with management and other teams to keep up with policy and product changes—while maintaining strong customer rapport.
Location: Chicago, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming customer calls, tickets, and chats regarding product problems, service questions, and general client concerns.
  • •Provide accurate real-time assistance and troubleshooting using Salesforce.
  • •Stay up to date on product knowledge and work with management and other teams on policy changes.
  • •Escalate more in-depth issues to the Tier 2 team when needed.
  • •Maintain professionalism and build positive customer rapport throughout interactions.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveLong-term Disability

Key Requirements

  • •1+ years of experience in a business-to-business (B2B) technical support role.
  • •Experience with Google Docs and MS-office tools.
  • •Excellent written and verbal communication and presentation skills.
  • •Ability to work independently and as part of a team in a fast-paced, high-growth environment.
  • •Proven history of maintaining a high level of professionalism with clients.
Experience:1+ years
Skills:CommunicationProblem-solvingOrganizationTeamworkProfessionalism
Languages:English
Tech Stack:SalesforceGoogle DocsMS OfficeServiceNowSmartphonesTabletsComputers

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn