IT Service Specialist

Applied Materials
Italy
Workplace: OnsiteFull timeEUR 29,600 - 40,700 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Analysis","Coordination","Adaptability","Compliance"]

Provide IT support services to Global Information Services (GIS) customers, following service management processes to meet service level agreements. Handle service lifecycle updates such as patching and upgrades, execute basic changes per SOP and change/release policies, and draft technical and end-user documentation. Monitor IT services for availability and performance, report anomalies, and perform root cause analysis for outages and incident trends.

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Applied Materials
Applied Materials
6 days ago

IT Service Specialist

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Last checked: 8 hours agoStatus: Live

Job Summary

Provide IT support services to Global Information Services (GIS) customers, following service management processes to meet service level agreements. Handle service lifecycle updates such as patching and upgrades, execute basic changes per SOP and change/release policies, and draft technical and end-user documentation. Monitor IT services for availability and performance, report anomalies, and perform root cause analysis for outages and incident trends.
Location: Italy
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Support GIS customers for specific IT service or sets of services, adhering to service management processes to meet service level agreements.
  • •Carry out recommended service lifecycle updates including patching, point releases, and major upgrades.
  • •Configure IT technology and execute basic changes while following standard operating procedures and change/release management policies.
  • •Draft technical and end-user documentation for specific IT services.
  • •Monitor IT services for availability and performance, report anomalies, and complete root cause analysis for outages or incident trends (often with a managed services partner).
Travel: Medium travel

Pay and Benefits

Salary: EUR 29,600 - 40,700 annually

Key Requirements

  • •Less than 2 years of experience, or 2–4 years, or 4–8 years, or 8+ years (experience expectations are shown on the posting).
  • •Conceptual knowledge of IT service theories, practices, and procedures within a discipline.
  • •Use existing procedures to solve standard problems and analyze standard practices to make judgments.
  • •Follow standard operating procedures and change/release management policies for IT changes.
  • •Use interpersonal communication skills to exchange straightforward information and verify understanding.
Skills:AnalysisCoordinationAdaptabilityCompliance

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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