Ophelia

1 month ago

Certified Recovery Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

A remote-first clinical support role within Ophelia’s CARE Compass care navigation team. You will manage active caseloads for patients, connect them to community resources, coordinate care with clinicians, and document outcomes to ensure high-quality, confidential care in a virtual healthcare environment.

Location: Pennsylvania

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Manage an active caseload of patients with open social needs, developing and maintaining individualized care plans
•Reach patients by SMS and phone to assess needs, clarify barriers, and keep cases moving — building rapport through consistency, but maintaining efficiency and ease for the patient
•Research targeted resources for each patient based on their specific situation, like insurance status, location, income, and the actual barrier they’re facing
•Follow cases through to confirmed resolution
•Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients seeking support on a wide range of issues

Pay and Benefits

Salary: USD 45,000 - 48,000 annually

Perks:Health InsuranceVision401kPaid LeaveRemote Work

Key Requirements

•Meets criteria for CRS or CRS certification already
•Must either live or work in Pennsylvania
•A minimum of 18 months of recovery in a continuous manner of personal, lived experience
•Minimum high school diploma/GED
•Experience delivering outstanding patient experience or customer support in telehealth or healthcare settings

Experience:18+ yearsHealthcareTelehealthCare navigation

Education:High School

Skills:EmpathyCommunicationOrganizationAttention to detailCollaboration

Certifications:CRSCertified Recovery Specialist

Languages:English

Tech Stack:SMSSlackTelehealth

Company Brief

Ophelia

Provides employer-focused mental health benefits and suicide prevention services, combining clinical care, digital tools, care navigation, training, and 24/7 support to help organizations support employees’ mental wellbeing and reduce suicide risk.

Industry: Mental Health

Headquarters: New York, United States

Website

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Ophelia

1 month ago

Certified Recovery Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Pennsylvania

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Manage an active caseload of patients with open social needs, developing and maintaining individualized care plans
•Reach patients by SMS and phone to assess needs, clarify barriers, and keep cases moving — building rapport through consistency, but maintaining efficiency and ease for the patient
•Research targeted resources for each patient based on their specific situation, like insurance status, location, income, and the actual barrier they’re facing
•Follow cases through to confirmed resolution
•Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients seeking support on a wide range of issues

Pay and Benefits

Salary: USD 45,000 - 48,000 annually

Perks:Health InsuranceVision401kPaid LeaveRemote Work

Key Requirements

•Meets criteria for CRS or CRS certification already
•Must either live or work in Pennsylvania
•A minimum of 18 months of recovery in a continuous manner of personal, lived experience
•Minimum high school diploma/GED
•Experience delivering outstanding patient experience or customer support in telehealth or healthcare settings

Experience:18+ yearsHealthcareTelehealthCare navigation

Education:High School

Skills:EmpathyCommunicationOrganizationAttention to detailCollaboration

Certifications:CRSCertified Recovery Specialist

Languages:English

Tech Stack:SMSSlackTelehealth

Company Brief

Ophelia

Industry: Mental Health

Headquarters: New York, United States

Website