Agent, Communications, One and Only One Za'abeel (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Communication","Interpersonal skills","Problem-solving","Decision-making","Organization"]

Serve as the connectivity center agent for One&Only One Za’abeel by managing pre-arrivals processes and answering incoming calls. Direct guests to the right departments or guest rooms, provide accurate information, and offer timely assistance to enhance every stay. Bring exceptional communication, organization, and a strong service attitude—handling fast-paced situations with urgency, empathy, and attention to detail to create memorable guest experiences.

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Kerzer International
Kerzer International
1 day ago

Agent, Communications, One and Only One Za'abeel (Dubai, AE)

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the connectivity center agent for One&Only One Za’abeel by managing pre-arrivals processes and answering incoming calls. Direct guests to the right departments or guest rooms, provide accurate information, and offer timely assistance to enhance every stay. Bring exceptional communication, organization, and a strong service attitude—handling fast-paced situations with urgency, empathy, and attention to detail to create memorable guest experiences.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Handle pre-arrivals processes.
  • •Answer incoming calls and provide guest information and assistance.
  • •Direct calls to the appropriate departments or guest rooms.
  • •Deliver a service attitude with urgency, warmth, and empathy.
  • •Stay organized and presentable while tailoring responses to exceed guest expectations.

Key Requirements

  • •Exceptional communication and interpersonal skills.
  • •1 year of experience in guest services or a similar role in a luxury hotel.
  • •Strong guest drive and teamwork with flawless communication.
  • •Excellent problem-solving and decision-making abilities.
  • •Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
Experience:Luxury hospitalityGuest services
Skills:CommunicationInterpersonal skillsProblem-solvingDecision-makingOrganization
Languages:English

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn