Client Success Manager

NTT
Indonesia
Full timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Client relationship management","Stakeholder management","Consultative selling","Negotiation","Problem escalation"]

Own post-sale relationships for multiple SMB/simpler contracts as the primary Client Success point of contact. Drive Adoption, Expansion, and renewal charters to ensure clients realize value, improve CSAT, and resolve issues as the escalation point. Work with clients and internal stakeholders to align client strategy with NTT DATA solutions, identify upsell/cross-sell opportunities, and execute on-time renewals with minimal churn using standard methodologies and client success tools.

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FursaFursa
NTT
NTT
1 week ago

Client Success Manager

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Job Summary

Own post-sale relationships for multiple SMB/simpler contracts as the primary Client Success point of contact. Drive Adoption, Expansion, and renewal charters to ensure clients realize value, improve CSAT, and resolve issues as the escalation point. Work with clients and internal stakeholders to align client strategy with NTT DATA solutions, identify upsell/cross-sell opportunities, and execute on-time renewals with minimal churn using standard methodologies and client success tools.
Location: Indonesia
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary post-sale point of contact for multiple small-to-medium or simple contracts.
  • •Drive Adoption, Expansion, and renewal activities to ensure clients realize value and improve CSAT.
  • •Act as the escalation point to ensure issues are resolved satisfactorily.
  • •Identify upsell and cross-sell opportunities and engage sales teams to expand NTT DATA’s footprint with the client.
  • •Use standard client success methodologies and platforms/tools, maintain client success management skills, and ensure the quality of data within the client portfolio.

Key Requirements

  • •Knowledge of NTT DATA offerings/services, including core functionality, pricing structures, and client benefits.
  • •Understanding of IT service environments/operations and ITIL practices.
  • •Knowledge of billing processes, client invoicing, and contract management.
  • •Experience in account planning and stakeholder management, including executing on-time renewals with minimal churn.
  • •Strong consultative selling and negotiation skills to identify upsell opportunities and close deals, aligning client business strategy with NTT DATA solutions.
Education:Bachelor's in information technology, sales, business science or a related field
Skills:Client relationship managementStakeholder managementConsultative sellingNegotiationProblem escalation
Tech Stack:ITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn