Serco

2 months ago

Customer Service Assistant-NorthLink Ferries (Stromness, Orkney, GB, KW16 3BH)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Join the NorthLink Ferries team as a Customer Service Assistant in Stromness. You’ll handle customer reservations by phone, email and in person, assist with check-in and boarding, and contribute to a high-quality passenger experience in a busy terminal. A supportive, development-focused environment with hybrid Serco values and training opportunities.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time · 6 months

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Make customer reservations by telephone, email and in person and assist with check-in and boarding of passengers
•Deliver high quality customer service by following standards and maintaining good organisational practices
•Collaborate with the Customer Service team to support the efficient running of the terminal and fulfil NorthLink Ferries contracts
•Adhere to Serco’s Health, Safety and Environment policies and Serco values
•Engage with customers to provide information and resolve routine inquiries, contributing to a positive passenger experience

Pay and Benefits

Salary: GBP 28,275.32 annually

Perks:PensionAnnual Leave

Key Requirements

•Must be comfortable communicating with the public and team members
•Ability to make customer reservations by telephone, email and in person
•Good organisational skills and a proactive, ownership-driven attitude
•Willingness to follow health, safety and environment policies
•Proficient with using a phone and computer system

Skills:CommunicationCustomer serviceTeamworkProblem-solvingMultitasking

Languages:English

Tech Stack:PhoneComputer

Company Brief

Serco

Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn

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Serco

2 months ago

Customer Service Assistant-NorthLink Ferries (Stromness, Orkney, GB, KW16 3BH)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time · 6 months

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Make customer reservations by telephone, email and in person and assist with check-in and boarding of passengers
•Deliver high quality customer service by following standards and maintaining good organisational practices
•Collaborate with the Customer Service team to support the efficient running of the terminal and fulfil NorthLink Ferries contracts
•Adhere to Serco’s Health, Safety and Environment policies and Serco values
•Engage with customers to provide information and resolve routine inquiries, contributing to a positive passenger experience

Pay and Benefits

Salary: GBP 28,275.32 annually

Perks:PensionAnnual Leave

Key Requirements

•Must be comfortable communicating with the public and team members
•Ability to make customer reservations by telephone, email and in person
•Good organisational skills and a proactive, ownership-driven attitude
•Willingness to follow health, safety and environment policies
•Proficient with using a phone and computer system

Skills:CommunicationCustomer serviceTeamworkProblem-solvingMultitasking

Languages:English

Tech Stack:PhoneComputer

Company Brief

Serco

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn