Service Management Analyst Senior

Oversee delivery and management of technology services, ensuring IT operations and support meet agreed service levels. Monitor network, system, and application health, lead responses to incidents and major outages (as needed as Major Incident Manager), and drive post-incident reviews and service improvements. Manage IT asset and vendor lifecycles, maintain inventories, and ensure compliance with regulatory, security, and audit requirements using ITIL/ITSM frameworks and ITSM tools like ServiceNow.