Vulnerability Delivery Manager

Texas Capital Bancshares
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Troubleshooting","Analysis","Prioritization","Interpersonal skills"]

Oversee delivery and management of technology services, ensuring IT operations and support meet agreed service levels. Monitor network, system, and application health, lead responses to incidents and major outages (as needed as Major Incident Manager), and drive post-incident reviews and service improvements. Manage IT asset and vendor lifecycles, maintain inventories, and ensure compliance with regulatory, security, and audit requirements using ITIL/ITSM frameworks and ITSM tools like ServiceNow.

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FursaFursa
Texas Capital Bancshares
Texas Capital Bancshares
1 month ago

Vulnerability Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Oversee delivery and management of technology services, ensuring IT operations and support meet agreed service levels. Monitor network, system, and application health, lead responses to incidents and major outages (as needed as Major Incident Manager), and drive post-incident reviews and service improvements. Manage IT asset and vendor lifecycles, maintain inventories, and ensure compliance with regulatory, security, and audit requirements using ITIL/ITSM frameworks and ITSM tools like ServiceNow.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Oversee delivery and management of technology services to ensure agreed service levels for IT operations and support.
  • •Monitor network, system, and application health to maintain uptime and performance.
  • •Lead incident and major outage response, coordinating resources and acting as Major Incident Manager when required.
  • •Conduct post-incident reviews, root cause analysis, and service improvement initiatives.
  • •Manage IT assets and vendors, including lifecycle management, inventories, contract/vendor performance, and compliance with ITIL/ITSM and regulatory/audit requirements.

Pay and Benefits

Perks:Health Insurance401kPaid Leave

Key Requirements

  • •Bachelor’s degree in Computer Science or Information Technology, or at least 5 years in IT service management or operations.
  • •Strong knowledge of ITIL/ITSM processes and service delivery management best practices.
  • •Experience with ITSM platforms (e.g., ServiceNow), monitoring tools, and asset management systems.
  • •Ability to manage multiple priorities, incidents, and projects simultaneously.
  • •Strong communication skills and ability to troubleshoot, analyze procedures, and identify issues.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationTroubleshootingAnalysisPrioritizationInterpersonal skills
Certifications:ITIL FoundationCompTIA Network+CCNA
Tech Stack:ITILITSMServiceNowMonitoring toolsAsset management systemsMS OfficeVisioPowerPointPublisherSharePoint

Company Brief

Texas Capital Bancshares
Texas Capital Bancshares is the publicly traded parent company of Texas Capital Bank, a full-service financial institution offering commercial banking, treasury management, wealth management, and capital markets services to businesses and individuals in Texas and beyond.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1998
WebsiteLinkedIn