Senior Operations Specialist, Hosting

Airbnb
Gurugram
Workplace: OnsiteFull timeINR 670,000 - 840,000 annuallyFunction: Hospitality & Food ServiceExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Proactive","Adaptability","Quality-focused","Attention to accuracy"]

Support the ACC Enterprise Ops team by reviewing Experience onboarding funnels and assessing readiness for listing on Airbnb. Ensure policy, design, and regulatory requirements are met while consistently delivering key operational performance metrics. Build domain knowledge across workflows, support complex and emerging workstreams, and proactively identify process improvements to enhance efficiency and execution. Assist with ad hoc projects aligned to business needs.

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FursaFursa
Airbnb
Airbnb
1 day ago

Senior Operations Specialist, Hosting

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Last checked: 12 hours agoStatus: Live

Job Summary

Support the ACC Enterprise Ops team by reviewing Experience onboarding funnels and assessing readiness for listing on Airbnb. Ensure policy, design, and regulatory requirements are met while consistently delivering key operational performance metrics. Build domain knowledge across workflows, support complex and emerging workstreams, and proactively identify process improvements to enhance efficiency and execution. Assist with ad hoc projects aligned to business needs.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Review Experience onboarding funnels for incoming Experiences and evaluate readiness for listing on Airbnb.
  • •Ensure policy, design, and regulatory requirements are met for onboarding and listing.
  • •Deliver key performance metrics consistently across Operations workflows.
  • •Develop domain expertise across core processes, procedures, and systems supporting operational execution.
  • •Identify and implement workflow and process improvements to enhance team efficiency; support ad hoc projects as needed.

Pay and Benefits

Salary: INR 670,000 - 840,000 annually

Key Requirements

  • •3+ years of experience in Operations or a relevant field.
  • •Ability to interpret and apply policies, QA standards, and operational guidelines.
  • •Quick learner who can absorb training on new tools and processes.
  • •Agile and adaptive thinking to respond to evolving business needs.
  • •Strong verbal and written communication skills with a proactive, quality-focused mindset.
Experience:3+ years
Education:Bachelor's
Skills:CommunicationProactiveAdaptabilityQuality-focusedAttention to accuracy
Languages:English

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn