Visa

1 week ago

Technical Support Analyst – Workstation Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide second-level technical support for end users by diagnosing and resolving workstation, mobile, and conferencing/AV issues. Support incidents and day-to-day operational requests (adds/moves/changes), perform daily equipment checks, and maintain accurate incident records in ITSM tools such as ServiceNow. Install and provision workstations using standard images, troubleshoot connectivity and printers, and coordinate escalations with specialists and third-party repair providers.

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical support to end users in person, by phone, email, and chat.
•Handle day-to-day operational support for incidents and adds/moves/changes for voice/video conferencing and AV equipment.
•Perform daily sweeps and diagnostics to ensure conferencing equipment is functioning and resolve issues.
•Maintain incident records and resolution details in ITSM Ticketing tool ServiceNow.
•Install, configure, and provision workstations and related hardware/software using standard images, and escalate hardware repairs when needed.

Key Requirements

•Provide exceptional customer service and courteous support to end users.
•Provide 2nd-level support for escalated workstation and mobile issues and requests.
•Support troubleshooting for Windows 11, M365 suite, OSX, iOS, and Android.
•Demonstrate intermediate networking connectivity knowledge and troubleshooting skills.
•Support installation/configuration of local and LAN printers and perform AV triage to support live events.

Education:Bachelor's

Skills:Customer serviceCommunicationInterpersonal skillsProblem solvingDetail orientedProactive mindsetMultitaskTeam player

Tech Stack:Windows 11M365 suiteOSXIOSAndroidOffice 365Endpoint securityNetworkingLocal printersLAN printersAV equipmentServiceNowITSM TicketingPowerBIPowerAutomateVoice and video conferencingTelephony

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

1 week ago

Technical Support Analyst – Workstation Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical support to end users in person, by phone, email, and chat.
•Handle day-to-day operational support for incidents and adds/moves/changes for voice/video conferencing and AV equipment.
•Perform daily sweeps and diagnostics to ensure conferencing equipment is functioning and resolve issues.
•Maintain incident records and resolution details in ITSM Ticketing tool ServiceNow.
•Install, configure, and provision workstations and related hardware/software using standard images, and escalate hardware repairs when needed.

Key Requirements

•Provide exceptional customer service and courteous support to end users.
•Provide 2nd-level support for escalated workstation and mobile issues and requests.
•Support troubleshooting for Windows 11, M365 suite, OSX, iOS, and Android.
•Demonstrate intermediate networking connectivity knowledge and troubleshooting skills.
•Support installation/configuration of local and LAN printers and perform AV triage to support live events.

Education:Bachelor's

Skills:Customer serviceCommunicationInterpersonal skillsProblem solvingDetail orientedProactive mindsetMultitaskTeam player

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor