Technical Support Analyst – Workstation Support Analyst

Visa
South Korea
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Communication","Interpersonal skills","Problem solving","Detail oriented","Proactive mindset","Multitask","Team player"]

Provide second-level technical support for end users by diagnosing and resolving workstation, mobile, and conferencing/AV issues. Support incidents and day-to-day operational requests (adds/moves/changes), perform daily equipment checks, and maintain accurate incident records in ITSM tools such as ServiceNow. Install and provision workstations using standard images, troubleshoot connectivity and printers, and coordinate escalations with specialists and third-party repair providers.

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FursaFursa
Visa
Visa
2 months ago

Technical Support Analyst – Workstation Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide second-level technical support for end users by diagnosing and resolving workstation, mobile, and conferencing/AV issues. Support incidents and day-to-day operational requests (adds/moves/changes), perform daily equipment checks, and maintain accurate incident records in ITSM tools such as ServiceNow. Install and provision workstations using standard images, troubleshoot connectivity and printers, and coordinate escalations with specialists and third-party repair providers.
Location: South Korea
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide technical support to end users in person, by phone, email, and chat.
  • •Handle day-to-day operational support for incidents and adds/moves/changes for voice/video conferencing and AV equipment.
  • •Perform daily sweeps and diagnostics to ensure conferencing equipment is functioning and resolve issues.
  • •Maintain incident records and resolution details in ITSM Ticketing tool ServiceNow.
  • •Install, configure, and provision workstations and related hardware/software using standard images, and escalate hardware repairs when needed.

Key Requirements

  • •Provide exceptional customer service and courteous support to end users.
  • •Provide 2nd-level support for escalated workstation and mobile issues and requests.
  • •Support troubleshooting for Windows 11, M365 suite, OSX, iOS, and Android.
  • •Demonstrate intermediate networking connectivity knowledge and troubleshooting skills.
  • •Support installation/configuration of local and LAN printers and perform AV triage to support live events.
Education:Bachelor's
Skills:Customer serviceCommunicationInterpersonal skillsProblem solvingDetail orientedProactive mindsetMultitaskTeam player
Tech Stack:Windows 11M365 suiteOSXIOSAndroidOffice 365Endpoint securityNetworkingLocal printersLAN printersAV equipmentServiceNowITSM TicketingPowerBIPowerAutomateVoice and video conferencingTelephony

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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Glassdoor: 3.8
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