Applied Materials

4 weeks ago

Director, Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead customer engineering operations for an Applied Materials site in Shanghai, owning customer satisfaction, service commitments, and site-level performance. Direct business issues spanning P&L and budget management, anticipate high-value customer needs, and drive solutions for complex problems. Partner with senior business leaders, set performance metrics, and guide workforce planning, manager leadership, and employee development to meet current and future service requirements.

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Direct and own business issues across the account site, including customer satisfaction, P&L, and budget management.
•Anticipate future customer needs and direct delivery of customer service commitments and high-value solutions.
•Serve as the primary interface for the site on all operational and service commitments with internal and external stakeholders.
•Ensure the site maintains the required workforce skills and capabilities to meet current and future customer service requirements.
•Define performance metrics, report progress against goals, and lead individual/employee development and satisfaction through reporting managers.

Travel: Medium travel

Key Requirements

•Demonstrate broad and comprehensive understanding of different systems, theories, and practices.
•Apply broad industry and commercial awareness to drive financial and operational performance across a business unit or department.
•Lead through subordinate managers to execute segment/functional business plans and contribute to strategy development.
•Direct resolution of highly complex or unusual business problems using advanced analytical thought and judgment.
•Ensure compliance with Applied Materials’ Standards of Business Conduct and corporate ethics requirements.

Skills:LeadershipAnalytical thinkingNegotiationInterpersonal skillsEthical conduct

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

4 weeks ago

Director, Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Shanghai

Workplace: Onsite

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Direct and own business issues across the account site, including customer satisfaction, P&L, and budget management.
•Anticipate future customer needs and direct delivery of customer service commitments and high-value solutions.
•Serve as the primary interface for the site on all operational and service commitments with internal and external stakeholders.
•Ensure the site maintains the required workforce skills and capabilities to meet current and future customer service requirements.
•Define performance metrics, report progress against goals, and lead individual/employee development and satisfaction through reporting managers.

Travel: Medium travel

Key Requirements

•Demonstrate broad and comprehensive understanding of different systems, theories, and practices.
•Apply broad industry and commercial awareness to drive financial and operational performance across a business unit or department.
•Lead through subordinate managers to execute segment/functional business plans and contribute to strategy development.
•Direct resolution of highly complex or unusual business problems using advanced analytical thought and judgment.
•Ensure compliance with Applied Materials’ Standards of Business Conduct and corporate ethics requirements.

Skills:LeadershipAnalytical thinkingNegotiationInterpersonal skillsEthical conduct

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor