4 weeks ago

Business Rates Manager (WSP GL Hearn)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Manage a large complex business rates client portfolio, ensuring daily operational delivery across rates bills verification, query resolution, and correct handling of occupational and rating-list changes. Liaise with clients and billing authorities to apply exemptions, reliefs, and related adjustments. Create accurate client and senior-management reports, maintain strong client relationships, meet KPI deadlines, and support one-off audits and Client Monies tasks.

Location: Manchester

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide daily operational management of one large complex client portfolio or multiple smaller portfolios.
•Verify rates bills issued by billing authorities across England, Wales, Scotland, and Ireland; resolve queries where bills are not approved.
•Liaise with clients and billing authorities to correct matters relating to occupational changes, rating list changes, and exemptions/reliefs.
•Obtain information from clients, respond to queries, and ensure portfolio movement is actioned appropriately.
•Create and deliver accurate reports, maintain client relationships, meet KPI deadlines, and assist with one-off audits of historic rate payments.

Pay and Benefits

Perks:Remote WorkGym Membership

Key Requirements

•A good understanding of the complexities of calculating rate liabilities, including rating appeal and rate relief application processes across the UK and Channel Islands.
•Working knowledge of business rate legislation and case law, with the ability to explain clearly to clients and junior colleagues.
•Excellent negotiating and reasoning skills when dealing with billing authorities using business rate legislation and case law.
•Sound financial and numeracy skills focused on accuracy, timeliness, and quality client reporting.
•A complete understanding of the Client Monies Service functions and the requirements of RICS Rule 8 Protecting Client Money.

Experience:Commercial real estate

Skills:AccuracyTimelinessNegotiationReasoningClient communication

Tech Stack:Microsoft Office SuiteExcel

Company Brief

WSP

Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1959

Website LinkedIn

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WSP