TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support

TikTok
United States
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsEducation: bachelorsSkills: ["Detail-oriented","Problem-solving","Collaboration","Solution-driven","Results-driven"]

Support daily operations for TikTok Shop fulfillment centers across the U.S. Midwest/Southeast/South Region by managing inbound and outbound exceptions and resolving merchant and logistics issues within SLA targets. Coordinate with third-party logistics partners and internal cross-functional teams, improve SOPs, and track KPIs. Monitor returns dwell times and site performance metrics, gather merchant/LSP feedback, and supervise site operations to ensure service levels are consistently met or exceeded.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support daily operations for TikTok Shop fulfillment centers across the U.S. Midwest/Southeast/South Region by managing inbound and outbound exceptions and resolving merchant and logistics issues within SLA targets. Coordinate with third-party logistics partners and internal cross-functional teams, improve SOPs, and track KPIs. Monitor returns dwell times and site performance metrics, gather merchant/LSP feedback, and supervise site operations to ensure service levels are consistently met or exceeded.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics

Key Responsibilities

  • •Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers.
  • •Coordinate with merchant and quality teams to resolve merchant or logistics issues within SLA targets.
  • •Partner with TT site managers and third-party logistics LSP points of contact to improve SOPs and achieve KPIs for exception handling.
  • •Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities.
  • •Monitor returns dwell times, site performance metrics, and provide daily on-site supervision to address issues and maintain service levels.

Key Requirements

  • •Bachelor’s degree or above.
  • •Experience in warehouse management, merchant success, or customer experience within a logistics framework, focused on small and medium-sized one-piece dropshipping businesses.
  • •Strong problem-solving skills with attention to detail.
  • •E-commerce logistics experience (preferred).
  • •Track record of effective collaboration with cross-functional teams (preferred).
Experience:Warehouse operationsLogisticsE-commerceDropshippingRetail e-commerce
Education:Bachelor's
Skills:Detail-orientedProblem-solvingCollaborationSolution-drivenResults-driven

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn