Follow Up Specialist (Cox Fleet)

AutoTrader.com
District of Columbia, Utah, Arizona, South Carolina, Alabama, Rhode Island, Florida, Wisconsin, West Virginia, Virginia, Vermont, Pennsylvania, Oklahoma, New York, Ohio, Indiana, Illinois, North Dakota, Connecticut, Colorado, California, New Mexico, Washington, Oregon, New Jersey, New Hampshire, Idaho, Minnesota, South Dakota, Michigan, Maryland, Delaware, Missouri, Nebraska, Tennessee, Kentucky, Maine, Louisiana, Kansas, Wyoming, Iowa, Georgia, Alaska
Workplace: HybridFull timeUSD 15.1 - 22.69 hourlyFunction: Transportation & Fleet OperationsEducation: high_schoolSkills: ["Customer service","Multitasking","Problem-solving","Attention to detail","Time management"]

Serve as a Cox Fleet Follow Up Specialist by handling inbound customer calls, capturing accurate requirements and unit details, and maintaining precise records. Make outbound follow-up calls for open events, keep customers updated on event status, and coordinate with the roadside dispatcher when issues arise. Manage fleet-operation logistics, including timely estimates and billing information, while prioritizing tasks within deadlines in a 24/7/365 environment.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Follow Up Specialist (Cox Fleet)

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a Cox Fleet Follow Up Specialist by handling inbound customer calls, capturing accurate requirements and unit details, and maintaining precise records. Make outbound follow-up calls for open events, keep customers updated on event status, and coordinate with the roadside dispatcher when issues arise. Manage fleet-operation logistics, including timely estimates and billing information, while prioritizing tasks within deadlines in a 24/7/365 environment.
Location: District of Columbia, Utah, Arizona, South Carolina, Alabama, Rhode Island, Florida, Wisconsin, West Virginia, Virginia, Vermont, Pennsylvania, Oklahoma, New York, Ohio, Indiana, Illinois, North Dakota, Connecticut, Colorado, California, New Mexico, Washington, Oregon, New Jersey, New Hampshire, Idaho, Minnesota, South Dakota, Michigan, Maryland, Delaware, Missouri, Nebraska, Tennessee, Kentucky, Maine, Louisiana, Kansas, Wyoming, Iowa, Georgia, Alaska
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Handle all inbound calls in a timely manner and gather customer requirements accurately.
  • •Record unit location and enter information promptly and precisely during calls.
  • •Obtain and provide updates on open events via outbound calls and customer follow-up.
  • •Ensure accurate billing information is communicated to the service provider and handle estimates.
  • •Collaborate with the roadside dispatcher when problems arise and prioritize tasks within deadlines.

Pay and Benefits

Salary: USD 15.1 - 22.69 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or GED and up to 2 years of experience in a related field.
  • •Strong customer service experience.
  • •Proactive approach with multitasking and problem-solving skills.
  • •Ability to handle and accurately enter information during calls promptly and precisely.
  • •Preferred: a degree in a related discipline or relevant industry experience.
Education:High School
Skills:Customer serviceMultitaskingProblem-solvingAttention to detailTime management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn