Payment Experience Associate, Spanish/Portuguese (Customer Support)

Flywire
Boston
Workplace: HybridFull timeUSD 40,000 - 52,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Empathy","Cultural awareness","Resilience","Curiosity","Problem-solving"]

Serve as Flywire’s first point of contact for customers, guiding them through payment processes and troubleshooting complex payer issues with empathy. Handle inquiries via phone, chat, and email; conduct proactive outreach and daily follow-ups; manage escalations and ensure customer satisfaction. Build expertise in Flywire products and payment methods, analyze customer feedback and trends, and share insights with senior team members while supporting training and continuous improvement.

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Flywire
Flywire
1 day ago

Payment Experience Associate, Spanish/Portuguese (Customer Support)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as Flywire’s first point of contact for customers, guiding them through payment processes and troubleshooting complex payer issues with empathy. Handle inquiries via phone, chat, and email; conduct proactive outreach and daily follow-ups; manage escalations and ensure customer satisfaction. Build expertise in Flywire products and payment methods, analyze customer feedback and trends, and share insights with senior team members while supporting training and continuous improvement.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Develop a substantial understanding of Flywire products, services, and policies to deliver accurate, efficient, personalized support.
  • •Address complex customer questions and concerns via phone, chat, email, or applicable contact channels with speed and professionalism.
  • •Proactively reach out to payers to support booking completion or resolution of issues.
  • •Solve complex payment problems using software tools and collaborate with team members and other departments.
  • •Collect and report customer feedback, identify recurring themes and trends, and escalate insight to senior team members.

Pay and Benefits

Salary: USD 40,000 - 52,000 annually

Key Requirements

  • •3 years of experience in customer support; a background in banking or payments is a plus.
  • •Business proficiency in English and Spanish or Portuguese.
  • •Ability to work business hours aligned with the US Pacific Time zone.
  • •Strong written and verbal communication across phone, chat, email, and other contact channels, with accurate documentation.
  • •Flexibility to work weekends and public holidays when business needs require.
Experience:3+ yearsCustomer supportBankingPayments
Skills:EmpathyCultural awarenessResilienceCuriosityProblem-solving
Languages:EnglishSpanishPortuguese

Company Brief

Flywire
Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boston, United States
Founded: 2009
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