Technical Support Engineer, Fraud Protection

Group IB
Tashkent
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Ownership","Documentation","Growth mindset"]

Serve as the first technical responder for customer-reported issues and questions about the Fraud Protection platform. You’ll troubleshoot cases by reproducing problems, reviewing logs and diagnostics, validating configurations and integrations, and investigating detection/alerting behavior. When needed, you’ll escalate with clear handovers and stay the customer’s point of contact until resolved. Use Jira Service Desk, Confluence, and AI assistants to triage efficiently while turning fixes into knowledge-base improvements.

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FursaFursa
Group IB
Group IB
2 weeks ago

Technical Support Engineer, Fraud Protection

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the first technical responder for customer-reported issues and questions about the Fraud Protection platform. You’ll troubleshoot cases by reproducing problems, reviewing logs and diagnostics, validating configurations and integrations, and investigating detection/alerting behavior. When needed, you’ll escalate with clear handovers and stay the customer’s point of contact until resolved. Use Jira Service Desk, Confluence, and AI assistants to triage efficiently while turning fixes into knowledge-base improvements.
Location: Tashkent
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first response for customer-reported issues and technical questions for the Fraud Protection platform, owning each case end-to-end
  • •Troubleshoot issues by reproducing problems, reading logs/diagnostics, checking configurations and integrations, and resolving what you can directly
  • •Investigate root causes across platform, SDK/API availability, detection and alerting behavior (false positives/negatives), and integration/configuration questions
  • •Escalate to deeper engineering with clean, complete handovers and remain the customer point of contact until resolution
  • •Improve the team by turning resolved cases into knowledge-base articles and surfacing recurring problems and product feedback

Pay and Benefits

Perks:Learning BudgetHealth Insurance

Key Requirements

  • •1–3 years in technical support, service desk, NOC/SOC, IT support, or a junior solutions/implementation role with end-to-end ticket ownership
  • •Ability to troubleshoot: read errors, form hypotheses, reproduce issues, and trace problems to root cause in a structured way
  • •Strong technical fundamentals in infrastructure, networks, SDKs, APIs, integrations, and SaaS platforms; comfort reading logs
  • •Basic SQL and Python (or similar) is a plus
  • •Clear written communication and disciplined case documentation under time pressure
Experience:1-3 yearsCybersecurityFraud preventionFintechPayments
Education:Bachelor's in Computer Science, Engineering, Information Systems, or equivalent practical experience
Skills:CommunicationProblem-solvingOwnershipDocumentationGrowth mindset
Certifications:ITIL FoundationCompTIA Security+CEHCISSPOSCP
Languages:EnglishArabicFrenchTurkish
Tech Stack:Jira Service DeskConfluenceSQLPythonBashSDKAPIsSIEMSOCLog search

Company Brief

Group IB
Provides cybersecurity solutions and services focused on threat intelligence, fraud protection, digital risk protection, and cyber investigations. Serves enterprises and public-sector organizations with tools to detect, investigate, and respond to cybercrime and online attacks.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2003
WebsiteLinkedIn