Field Service Engineer (Guangzhou, GD, CN, 510075)

Ingersoll Rand
Guangzhou
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: bachelorsSkills: ["Problem identification","Training","Continuous improvement","Customer communication"]

Plan and execute the customer service action plan for the region. Build and maintain regional customer equipment records, and lead installation, commissioning, fault resolution, and customer follow-ups. Train customer equipment operation and maintenance personnel, as well as regional service agents, to ensure effective and compliant service. Identify equipment retrofit opportunities, support regional sales, and report issues to drive continuous product quality improvement.

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FursaFursa
Ingersoll Rand
Ingersoll Rand
4 hours ago

Field Service Engineer (Guangzhou, GD, CN, 510075)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Plan and execute the customer service action plan for the region. Build and maintain regional customer equipment records, and lead installation, commissioning, fault resolution, and customer follow-ups. Train customer equipment operation and maintenance personnel, as well as regional service agents, to ensure effective and compliant service. Identify equipment retrofit opportunities, support regional sales, and report issues to drive continuous product quality improvement.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Plan and implement regional customer service action plans.
  • •Create and maintain regional customer equipment documentation.
  • •Support installation, commissioning, troubleshooting, and customer follow-ups for equipment.
  • •Train customer operation and maintenance personnel and regional service agents to ensure correct, compliant service.
  • •Identify equipment upgrade opportunities, provide support to regional sales, and submit monthly and annual work reports; perform other tasks assigned by the after-sales service manager.
Travel: Extensive travel

Key Requirements

  • •Bachelor’s degree or above in fluid or mechanical-related majors.
  • •5+ years of hands-on field service experience for mechanical equipment.
  • •Familiarity with vacuum systems and fan (blower) products.
  • •Proficient in operational procedures/regulations for technical processes.
  • •Able to travel for long periods and handle high-pressure environments; English proficiency preferred.
Experience:5+ yearsMechanical equipmentField serviceVacuum systemsFans
Education:Bachelor's in fluid or mechanical-related
Skills:Problem identificationTrainingContinuous improvementCustomer communication
Languages:English

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn