Head of Technical Success, Government

OpenAI
Washington
Workplace: HybridFull timeUSD 374,000 - 450,000 annuallyFunction: Government & Public AdministrationExperience: 10+ yearsSkills: ["Organizational leadership","Executive communication","Cross-functional collaboration","Strategic thinking","Operating rigor"]

Lead Government Technical Success end to end for federal civilian, defense/national security, state/local, and international public-sector partners. Own the strategy and operating model across discovery through prototype-to-production delivery and post-sales value realization. Build and lead a technical customer-facing organization, partner with Government Sales and internal engineering/security teams, and establish measures of technical success tied to deployment velocity, adoption, and mission outcomes.

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FursaFursa
OpenAI
OpenAI
1 day ago

Head of Technical Success, Government

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead Government Technical Success end to end for federal civilian, defense/national security, state/local, and international public-sector partners. Own the strategy and operating model across discovery through prototype-to-production delivery and post-sales value realization. Build and lead a technical customer-facing organization, partner with Government Sales and internal engineering/security teams, and establish measures of technical success tied to deployment velocity, adoption, and mission outcomes.
Location: Washington
Workplace: Hybrid
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Sr. Director level

Key Responsibilities

  • ā€¢Set and continuously refine the technical success strategy, operating model, and priorities for Government Technical Success.
  • ā€¢Build and lead a technical success organization, including hiring, organizational design, manager development, career growth, and technical/customer-facing excellence.
  • ā€¢Create a seamless customer journey across discovery, technical qualification, architecture, prototyping, production deployment, enablement, adoption, and ongoing value realization.
  • ā€¢Partner with Government Sales and account leaders on technical strategy, account planning, resource allocation, and engagement models.
  • ā€¢Guide internal teams and customers through government deployment realities, including security, privacy, identity, data handling, governance, accessibility, integration, compliance, procurement, accreditation, and change management.

Pay and Benefits

Salary: USD 374,000 - 450,000 annually
Equity and Bonus:Equity
Perks:Relocation Support

Key Requirements

  • ā€¢10+ years of experience with public sector customers, including building and leading multidisciplinary technical customer-facing organizations across the full customer lifecycle and developing managers.
  • ā€¢Deep technical acumen across AI/platform capabilities, including model behavior and limitations, APIs/SDKs, agentic systems, retrieval/evaluation patterns, enterprise architecture, identity, data controls, security, cloud integration, reliability, observability, and operational readiness.
  • ā€¢Significant experience serving government or other highly regulated customers, understanding how security, compliance, procurement, accreditation, implementation partners, and public accountability shape delivery.
  • ā€¢Experience leading complex AI/ML or enterprise platform implementations from discovery through stable production and scaled adoption.
  • ā€¢Ability to translate complex technical concepts and tradeoffs into clear decisions for executive, technical, operational, policy, and non-technical audiences.
Experience:10+ yearsPublic sectorRegulated customersGovernmentAI/ML
Skills:Organizational leadershipExecutive communicationCross-functional collaborationStrategic thinkingOperating rigor
Tech Stack:ChatGPT EnterpriseCodexOpenAI APIAPIsSDKsAgentic systemsRetrievalObservabilityEnterprise architectureCloud integration

Eligibility

Security Clearance:US security clearance

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALLĀ·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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