Vice President, Ops Support (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Risk management","Stakeholder management","Leadership","Data-driven decision making","Communication"]

Lead the Ops Support agenda with an AI-first, simplification, and performance focus. Own and drive RBWS Ops Support priorities aligned to Hong Kong Operations strategy, building governance and a measurable initiative portfolio. Convert changes into stable BAU at scale through training, MI routines, operational readiness, and control-focused standardization. Provide senior leadership for risk/control effectiveness, automation/digitization adoption, and escalation trade-offs while managing the Ops Support team and reporting outcomes to senior stakeholders.

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FursaFursa
HSBC
HSBC
2 days ago

Vice President, Ops Support (Guangzhou, GD, CN, 510170)

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead the Ops Support agenda with an AI-first, simplification, and performance focus. Own and drive RBWS Ops Support priorities aligned to Hong Kong Operations strategy, building governance and a measurable initiative portfolio. Convert changes into stable BAU at scale through training, MI routines, operational readiness, and control-focused standardization. Provide senior leadership for risk/control effectiveness, automation/digitization adoption, and escalation trade-offs while managing the Ops Support team and reporting outcomes to senior stakeholders.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Set direction and govern the Ops Support agenda, owning RBWS Ops Support priorities aligned to Hong Kong Operations strategy.
  • •Build governance, portfolio planning, and execution into BAU at scale, ensuring readiness, rollout discipline, and post-implementation tracking.
  • •Drive standardization, simplify processes/policies in a regulated environment, and strengthen right-first-time outcomes and control integrity.
  • •Strengthen operational risk management by identifying control gaps via MI/quality themes/incidents/audit feedback, and leading timely remediation.
  • •Lead and motivate the Ops Support team, represent Ops Support in site governance committees, and provide decision-oriented updates to senior stakeholders.

Key Requirements

  • •15+ years’ experience in banking operations / shared services / operational excellence / operations control leadership with senior accountability for outcomes.
  • •Ability to lead multi-threaded operational improvement portfolios and sustain measurable performance uplift in BAU.
  • •Strong risk and control leadership in a 1LoD operations environment, including early issue identification and root-cause remediation.
  • •Proven senior stakeholder management across Operations, Technology, policy/process owners, and risk/control stakeholders.
  • •People leadership experience including hiring/coaching, objective-setting, performance management, and talent development.
Experience:Banking operationsShared servicesOperational excellenceOperational controlOperations risk
Skills:Risk managementStakeholder managementLeadershipData-driven decision makingCommunication
Tech Stack:AI-firstWorkflow automationAI-enabled assistance

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn