Director, Strategic Accounts

Decagon
United States
Workplace: RemoteFull timeAUD 400 - 500 annuallyFunction: Executive & General ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Presentation","Relationship building","Strategic thinking"]

Strategic Account Executive responsible for breaking into and closing key enterprise logos, building deep relationships with CX/Product/Ops leaders, understanding customer priorities to uncover expansion opportunities, and collaborating with cross-functional teams to deliver tailored AI-powered solutions. You will forecast pipeline and revenue, execute account plans, and provide product feedback to shape Roadmap, all while traveling moderately.

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Decagon
Decagon
3 months ago

Director, Strategic Accounts

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Last checked: 12 hours agoStatus: Live

Job Summary

Strategic Account Executive responsible for breaking into and closing key enterprise logos, building deep relationships with CX/Product/Ops leaders, understanding customer priorities to uncover expansion opportunities, and collaborating with cross-functional teams to deliver tailored AI-powered solutions. You will forecast pipeline and revenue, execute account plans, and provide product feedback to shape Roadmap, all while traveling moderately.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Develop a strategy to break into and close key strategic logos for Decagon
  • •Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (CX, Product, Operations)
  • •Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
  • •Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
  • •Forecast and accurately report on pipeline and revenue
Travel: Medium travel

Pay and Benefits

Salary: AUD 400 - 500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRetirementParential LeaveLife Insurance

Key Requirements

  • •7+ years of experience in strategic or enterprise sales
  • •Proven track record of growing revenue and expanding business with large, complex accounts
  • •Excellent communication, presentation, and negotiation skills
  • •Strong business acumen and ability to speak the language of the C-suite
  • •Consultative selling approach with a focus on value-based solutions
Experience:7+ yearsSaaSAIConversational AIEnterprise software
Education:Bachelor's
Skills:CommunicationNegotiationPresentationRelationship buildingStrategic thinking
Languages:English

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor