Customer Advisor Special Services (m/w/d) (Zürich, CH)

Zurich Insurance
Zurich
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: certificationSkills: ["Communication","Customer orientation","Customer focus"]

Handle inbound customer inquiries via phone and written correspondence for international customers, partners, and existing clients. Manage cancellations and terminations with high quality, support complaint management, and ensure accurate processing of customer correspondence. Provide competent answers to customer requests and perform offline administrative and organizational tasks, contributing to a strong customer experience in Zurich’s Direct, Digital & Customer Care channel.

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FursaFursa
Zurich Insurance
Zurich Insurance
3 days ago

Customer Advisor Special Services (m/w/d) (Zürich, CH)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Handle inbound customer inquiries via phone and written correspondence for international customers, partners, and existing clients. Manage cancellations and terminations with high quality, support complaint management, and ensure accurate processing of customer correspondence. Provide competent answers to customer requests and perform offline administrative and organizational tasks, contributing to a strong customer experience in Zurich’s Direct, Digital & Customer Care channel.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle incoming customer requests and concerns in writing and by phone.
  • •Ensure high-quality processing of cancellations and terminations.
  • •Support complaint management and provide professional support to colleagues.
  • •Provide competent information on customer inquiries and ensure high-quality written customer correspondence.
  • •Perform offline administrative and organizational activities.

Key Requirements

  • •Completed commercial education (ideally in insurance or financial services).
  • •Interest in advising and in phone and written customer contact.
  • •Ability to quickly learn to use IT applications, processes, and tools.
  • •Excellent communication skills and strong customer orientation.
  • •Fluent German; French and Italian in writing and speaking (English is an advantage).
Education:Certification / Diploma
Skills:CommunicationCustomer orientationCustomer focus
Languages:GermanFrenchItalianEnglish

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn