Customer Care Associate (Indirect)

Odoo
Brisbane
Workplace: HybridFull timeUSD 63,000 - 79,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Organizational skills","Dependability","Communication","Solution-oriented mindset","Task management"]

Manage a portfolio of indirect customer accounts and partner relationships by providing responsive, solution-oriented support for inquiries and administrative requests. Serve as the primary point of contact, resolve issues efficiently, and maintain high customer satisfaction while meeting performance metrics. Build expertise in Odoo applications, help customers with self-service resources, document insights, and collaborate with internal teams to improve workflows and resolve complex cases.

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FursaFursa
Odoo
Odoo
3 days ago

Customer Care Associate (Indirect)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Manage a portfolio of indirect customer accounts and partner relationships by providing responsive, solution-oriented support for inquiries and administrative requests. Serve as the primary point of contact, resolve issues efficiently, and maintain high customer satisfaction while meeting performance metrics. Build expertise in Odoo applications, help customers with self-service resources, document insights, and collaborate with internal teams to improve workflows and resolve complex cases.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage a network of partners and approximately 1,200 customer accounts to drive adoption and support long-term success.
  • •Act as the primary point of contact for customer inquiries with reactive support rather than proactive upselling.
  • •Handle administrative customer requests with speed and accuracy and provide clear guidance to maximize product experience.
  • •Maintain excellent communication and customer satisfaction while meeting performance metrics for task resolution.
  • •Utilize tools and processes to manage tasks, collaborate with internal teams to escalate complex cases, and document insights to improve workflows.

Pay and Benefits

Salary: USD 63,000 - 79,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401k MatchingCommuter BenefitsPaid LeavePaid SickPaid HolidaysSnacksMeal Allowance

Key Requirements

  • •Bachelor’s degree preferred or equivalent combination of education and experience.
  • •Fluency in English and Spanish (reading, writing, and speaking).
  • •Exceptional organizational skills and dependability to manage workloads and maintain punctuality.
  • •Strong verbal and written communication skills with a solution-oriented mindset for fast-paced, reactive environments.
  • •Basic proficiency with G-Suite applications and customer support tools, comfortable working within standardized processes.
Education:Bachelor's
Skills:Organizational skillsDependabilityCommunicationSolution-oriented mindsetTask management
Languages:EnglishSpanish
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn