9 hours ago

Customer Assistance Representative Part Time (Pittsburgh, PA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Assist airline customers in the airport by greeting passengers, monitoring ticket counter areas for safety compliance, and supporting self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues, verify carry-on and travel document requirements using onboard tools, and help with checked-baggage transactions and activation. Provide directions and gate information, support unaccompanied minors and non-ambulatory customers, and follow DOT/FAA/TSA and company standards while using internal systems.

Location: Pittsburgh

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor ticket counter areas for compliance with safety policies and procedures.
•Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes/receipts.
•Service, maintain, and troubleshoot kiosk technology issues, and coordinate with IT when additional servicing is needed.
•Verify carry-on baggage compliance and clear/verify travel documents for international travel using the kiosk tools.
•Support baggage processing and customer movement, including activating self-tagged baggage, assisting unaccompanied minors, and providing directions and paging when needed.

Pay and Benefits

Salary: USD 16.58 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•High school diploma or GED (or international equivalent).
•Be 18 years of age or older.
•Read, write, speak, and understand English fluently.
•Have an applicable valid driver’s license as required by local authorities.
•Must be authorized to work in the U.S. and complete required background checks (including FAA criminal background checks if applicable).

Education:High School

Skills:Customer serviceCommunicationProblem-solvingAttention to detailProfessionalism

Licenses:Driver’s license

Languages:English

Tech Stack:Kiosk check-inKiosk baggage processingTimatic databaseSabrePassenger Service System

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

9 hours ago

Customer Assistance Representative Part Time (Pittsburgh, PA, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Pittsburgh

Workplace: Onsite

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Greet customers and monitor ticket counter areas for compliance with safety policies and procedures.
•Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes/receipts.
•Service, maintain, and troubleshoot kiosk technology issues, and coordinate with IT when additional servicing is needed.
•Verify carry-on baggage compliance and clear/verify travel documents for international travel using the kiosk tools.
•Support baggage processing and customer movement, including activating self-tagged baggage, assisting unaccompanied minors, and providing directions and paging when needed.

Pay and Benefits

Salary: USD 16.58 hourly

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

•High school diploma or GED (or international equivalent).
•Be 18 years of age or older.
•Read, write, speak, and understand English fluently.
•Have an applicable valid driver’s license as required by local authorities.
•Must be authorized to work in the U.S. and complete required background checks (including FAA criminal background checks if applicable).

Education:High School

Skills:Customer serviceCommunicationProblem-solvingAttention to detailProfessionalism

Licenses:Driver’s license

Languages:English

Tech Stack:Kiosk check-inKiosk baggage processingTimatic databaseSabrePassenger Service System

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn