CX Associate - Dutch (Voice)

Magic
Suriname
Workplace: RemoteFreelanceUSD 7 - 7 weeklyFunction: Customer Success & Account ManagementSkills: ["Organization","Multi-tasking","Problem-solving","Adaptability","Learning"]

Serve as the Dutch voice customer experience point of contact, delivering seamless, empathetic support and researching answers to client inquiries. Work with Magic’s CX Lead and a clinical team to bridge customer needs with internal workflows. Handle phone/email questions, resolve order and product issues through the customer interface and social channels, track shipments and update address/client information while staying calm amid changing priorities.

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FursaFursa
Magic
Magic
4 hours ago

CX Associate - Dutch (Voice)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the Dutch voice customer experience point of contact, delivering seamless, empathetic support and researching answers to client inquiries. Work with Magic’s CX Lead and a clinical team to bridge customer needs with internal workflows. Handle phone/email questions, resolve order and product issues through the customer interface and social channels, track shipments and update address/client information while staying calm amid changing priorities.
Location: Suriname
Workplace: Remote
Employment Type: Freelance
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Answer client inquiries by phone and email.
  • •Address issues with orders and product inquiries via the customer interface platform and through Facebook and email.
  • •Track shipments and respond to backend shipping inquiries.
  • •Conduct general research to resolve customer questions.
  • •Update addresses and client information.

Pay and Benefits

Salary: USD 7 weekly
Perks:Remote Work

Key Requirements

  • •Fluency in Dutch and English, with the ability to convey key conversational points concisely.
  • •Availability to work weekends or split shifts.
  • •Highly organized with the ability to complete multiple projects concurrently.
  • •Ability to handle uncertainty and rapidly changing situations calmly.
  • •Resourceful and quick to learn new skills from scratch.
Skills:OrganizationMulti-taskingProblem-solvingAdaptabilityLearning
Languages:DutchEnglish

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
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Glassdoor: 3.3
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