Solution Sales Manager - SAP Customer Experience (CX)

SAP
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Coaching","Collaboration","Communication","Influencing","Resilience"]

Lead and manage the CX solution sales business in your region to drive ACV, pipeline, and profitability goals. Coach a team of Solution Sales Executives, own sales forecasting and deal progression, and drive net new, upsell, and cross-sell bookings across renewals and adoption. Establish sales discipline, co-sell ERP-to-CX motions, partner with Marketing and Pre-Sales, and serve as the primary escalation point for CX sales activities.

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FursaFursa
SAP
SAP
2 hours ago

Solution Sales Manager - SAP Customer Experience (CX)

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead and manage the CX solution sales business in your region to drive ACV, pipeline, and profitability goals. Coach a team of Solution Sales Executives, own sales forecasting and deal progression, and drive net new, upsell, and cross-sell bookings across renewals and adoption. Establish sales discipline, co-sell ERP-to-CX motions, partner with Marketing and Pre-Sales, and serve as the primary escalation point for CX sales activities.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Recruit, manage performance, and coach/develop CX Solution Sales Executives.
  • •Lead CX sales pipeline management to achieve quarterly and annual targets with predictable conversion.
  • •Drive net new, upsell, and cross-sell bookings, with accountability for renewals and adoption in partnership with Customer Success.
  • •Establish forecasting discipline and participate in business reviews and forecast calls.
  • •Collaborate with ERP/Industry Sales leaders and partner teams to drive CX attach and expand into new logos.
Travel: Low travel

Key Requirements

  • •3+ years of first-line management experience in enterprise SaaS sales with executives.
  • •5+ years of successful enterprise software sales experience, ideally in CRM, CX, Martech, or eCommerce domains.
  • •Proven track record exceeding quotas and managing complex, multi-stakeholder sales cycles.
  • •Subject-matter expertise in lead-to-cash, order-to-cash, and service-to-resolution business processes.
  • •Bachelor’s degree in Business, Technology, or related field (MBA preferred).
Experience:3+ yearsEnterprise SaaSEnterprise softwareCRMCXMartechECommerce
Education:Bachelor's in Business, Technology, or a related field
Skills:CoachingCollaborationCommunicationInfluencingResilience
Tech Stack:PowerPointExcelCRM

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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