Voice Support Operations Associate

Stripe
Bengaluru
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Communication","Analytical thinking","Problem-solving","Self-starting","Cross-team collaboration","Process-oriented mindset"]

Troubleshoot and resolve external user issues in Stripe’s voice support operations, applying analytical thinking to scale processes and improve user experience. Partner with business process owners and collaborate with other Stripe teams to enhance product offerings and communications. Learn how Stripe delivery centers operate end-to-end while gaining insights into how thousands of businesses scale and run on the platform. Work in an in-office, fast-moving environment with occasional weekend coverage and time off in lieu.

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Stripe
Stripe
1 day ago

Voice Support Operations Associate

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Last checked: 1 hour agoStatus: Live

Job Summary

Troubleshoot and resolve external user issues in Stripe’s voice support operations, applying analytical thinking to scale processes and improve user experience. Partner with business process owners and collaborate with other Stripe teams to enhance product offerings and communications. Learn how Stripe delivery centers operate end-to-end while gaining insights into how thousands of businesses scale and run on the platform. Work in an in-office, fast-moving environment with occasional weekend coverage and time off in lieu.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Troubleshoot and solve external user issues.
  • •Analyze current processes and instigate improvements to scale operations and improve user experience.
  • •Work with other Stripe teams to improve product offerings and messaging around new features.
  • •Gain insights into how businesses using Stripe scale and operate.
  • •Partner with business process owners to run a critical workflow.

Key Requirements

  • •Have a user-first mindset and enjoy solving difficult problems.
  • •Communicate clearly in both written and verbal formats.
  • •Use analytical thinking and problem-solving to troubleshoot issues.
  • •Have prior experience handling customer calls or providing services to internal/external users.
  • •Be a process-oriented, organized self-starter who can work in an in-office environment with strong cross-team collaboration.
Skills:CommunicationAnalytical thinkingProblem-solvingSelf-startingCross-team collaborationProcess-oriented mindset

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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