Debt Collections Advisor - Chile

Murphy AI
Santiago
Workplace: RemotePart timeFunction: Consulting & AdvisoryExperience: 5+ yearsSkills: []

Advise and validate the AI-driven debt collection conversations used for banks, lenders, and collection agencies across Chile. Review call flows, scripts, negotiation logic, cadence assumptions, and escalation paths to reflect real collections desk practice. Stress-test edge cases, ensure compliance with Chile consumer-protection rules, and help transfer domain knowledge through working sessions with the product and AI teams. Flexible, fully remote, paid hourly (5–20 hrs/month).

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Murphy AI
Murphy AI
1 week ago

Debt Collections Advisor - Chile

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Last checked: 4 hours agoStatus: Live

Job Summary

Advise and validate the AI-driven debt collection conversations used for banks, lenders, and collection agencies across Chile. Review call flows, scripts, negotiation logic, cadence assumptions, and escalation paths to reflect real collections desk practice. Stress-test edge cases, ensure compliance with Chile consumer-protection rules, and help transfer domain knowledge through working sessions with the product and AI teams. Flexible, fully remote, paid hourly (5–20 hrs/month).
Location: Santiago
Workplace: Remote
Employment Type: Part time
Job Function: Consulting & Advisory
Seniority: Manager level

Key Responsibilities

  • •Review call flows, scripts, and negotiation logic used by the AI voice agents and flag mismatches with real collections desk handling.
  • •Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world practice.
  • •Stress-test edge cases including disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
  • •Identify compliance risks under Chile consumer-protection rules and advise on acceptable vs. abusive tone, channel mix, and contact-frequency norms.
  • •Participate in periodic working sessions with product and engineering teams and share anonymized collections examples, scripts, and playbooks.

Key Requirements

  • •5+ years of experience in debt collections.
  • •Current or recent (≤2 years) experience at a named bank, DCA, servicer, or BPO.
  • •Experience owning the creditor-side collections process (placement strategy, make-vs-buy decisions, portfolio oversight) or managing the floor (cadence, scripts, cure rates, agent incentives).
  • •A current or recent managing title such as Manager, Team Lead, Head, Director, or VP (front-line advisor/officer titles qualify only if you’ve moved into managing a team).
  • •English Native speaker.
Experience:5+ yearsFintechDebt collectionDCAServicerBPOContact center
Languages:English

Company Brief

Murphy AI
Murphy AI builds an AI-powered debt collection platform for banks, fintechs, and utilities. Its autonomous agents handle omnichannel collections across multiple languages, with compliance, auditability, and human escalation built into the workflow.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Valuation: USD 50M to 100M
Funding: Seed
Headquarters: Barcelona, Spain
Founded: 2024
WebsiteLinkedIn