Customer Success Manager, Managed Services and Support

Brixio
Morocco
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Highly organised","Commercially confident","Credible with technical stakeholders","Proactive risk identification","Self-directed"]

Own renewals, retention, account health, and the conversion of completed Cloudflare implementation projects into ongoing support and managed services. Build renewal calendars and forecasts across Cloudflare subscriptions and service contracts, run Quarterly Business Reviews, and coordinate recovery plans for at-risk accounts. Develop scalable customer success and renewal processes in a newly created role, collaborating across operations, support, sales, architecture, pre-sales, and finance.

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FursaFursa
Brixio
Brixio
1 day ago

Customer Success Manager, Managed Services and Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own renewals, retention, account health, and the conversion of completed Cloudflare implementation projects into ongoing support and managed services. Build renewal calendars and forecasts across Cloudflare subscriptions and service contracts, run Quarterly Business Reviews, and coordinate recovery plans for at-risk accounts. Develop scalable customer success and renewal processes in a newly created role, collaborating across operations, support, sales, architecture, pre-sales, and finance.
Location: Morocco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own renewals and retention, including a consolidated renewal calendar and renewal planning with clients to enable proactive decisions.
  • •Review subscription renewals to assess usage, entitlements, service requirements, and potential managed-service needs while maintaining accurate renewal forecasts.
  • •Build and maintain account-health views using service performance, ticket trends, incidents, consumption, and stakeholder engagement; coordinate recovery plans for at-risk accounts.
  • •Drive project-to-service conversion from Cloudflare implementation projects into ongoing support and managed services, maintaining a conversion pipeline and next actions.
  • •Prepare and lead Quarterly Business Reviews and governance rhythms, maintaining dashboards and segmentation, and identify expansion opportunities based on client needs and signals.

Key Requirements

  • •4+ years of experience in Customer Success, Account Management, Service Delivery Management, or comparable client-facing commercial roles in technology services.
  • •Demonstrable experience owning renewals and retention with measurable commercial outcomes.
  • •Experience in an MSP, managed security provider, systems integrator, consultancy, or SaaS environment with recurring revenue.
  • •Confidence working with contracts, pricing, service entitlements, and SLAs.
  • •Full professional fluency in French and English (Arabic is a significant advantage).
Experience:4+ yearsMSPManaged security providerSystems integratorConsultancySaaSRecurring revenueIndirect reseller model
Skills:Highly organisedCommercially confidentCredible with technical stakeholdersProactive risk identificationSelf-directed
Languages:FrenchEnglishArabic
Tech Stack:CloudflareZoho CRMBrixioOneDNSCDNWAFDDoS mitigationZero TrustSLAsService reportsAnalytics

Company Brief

Brixio
Operates a digital platform for fractional real estate investment and property asset management, enabling users to invest in and manage property-backed shares through a streamlined online marketplace and related services.
Industry: PropTech
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