Fifth Third Bancorp

2 weeks ago

Customer Solutions Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Work in a fast-paced call center to resolve delinquent consumer accounts by proposing solutions and documenting outcomes in line with departmental, regulatory, and legal guidelines. Contact customers through dialer and manual outreach to discuss payoffs, payment plans, and settlements, and perform skip tracing and research to support line-of-business needs. Escalate high-risk complaints, review performance reports, and help mitigate bank losses while delivering an exceptional customer experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Contact bank customers via dialer campaigns and manual calling to discuss account resolutions such as payoffs, payment plans, and settlements.
•Perform skip trace and research, including ordering payment histories, credit bureau reports, statements, and credit applications as needed.
•Document all customer communication efforts in the internal system of record to ensure accurate interaction records.
•Identify and escalate customer complaints and higher-risk situations to leadership per the bank’s complaint management program.
•Review performance reports and ensure timely completion of assigned projects and additional tasks.

Key Requirements

•High school diploma or equivalent.
•Minimum one-year collections, customer service, sales, or customer solutions advocacy experience.
•Strong oral, written, and intrapersonal communication skills.
•Exemplary listening and negotiation skills with attention to detail.
•Proficient with computer systems and moderate-speed keyboarding/data entry; strong mathematical and analytical skills.

Education:High School

Skills:CommunicationListeningNegotiationConflict managementAttention to detailAnalytical skillsMathematical skills

Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Company Brief

Fifth Third Bancorp

Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Fifth Third Bancorp

2 weeks ago

Customer Solutions Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Contact bank customers via dialer campaigns and manual calling to discuss account resolutions such as payoffs, payment plans, and settlements.
•Perform skip trace and research, including ordering payment histories, credit bureau reports, statements, and credit applications as needed.
•Document all customer communication efforts in the internal system of record to ensure accurate interaction records.
•Identify and escalate customer complaints and higher-risk situations to leadership per the bank’s complaint management program.
•Review performance reports and ensure timely completion of assigned projects and additional tasks.

Key Requirements

•High school diploma or equivalent.
•Minimum one-year collections, customer service, sales, or customer solutions advocacy experience.
•Strong oral, written, and intrapersonal communication skills.
•Exemplary listening and negotiation skills with attention to detail.
•Proficient with computer systems and moderate-speed keyboarding/data entry; strong mathematical and analytical skills.

Education:High School

Skills:CommunicationListeningNegotiationConflict managementAttention to detailAnalytical skillsMathematical skills

Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Company Brief

Fifth Third Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1858

Glassdoor: 3.7

Website LinkedIn Glassdoor