Pharmacy Technician, Retail Call Center (Remote)

Handle incoming prescription-related calls from customers, healthcare providers, and pharmacies. Verify medication and patient details, document concerns, and provide guidance on refills, adherence, and drug interactions. Use computer systems to update prescription records, coordinate verification and authorization with relevant parties, and escalate urgent cases to pharmacists or supervisors. Track call center performance metrics and stay current on regulations and medication trends to improve call quality.