HelloFresh

5 days ago

IT Engineer, Google Workspace

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own L2 support for Google Workspace across HelloFresh Group, serving as the primary escalation point for complex issues in Gmail, Drive, Calendar, Sites, and Meet. Troubleshoot non-standard user problems, support employees in adopting Gemini for Google Workspace, and handle day-to-day file/data support (restores and ownership transfers). Analyze ticket trends to improve SOPs and self-service documentation while maintaining a knowledge base and coordinating with Google and third-party vendors.

Location: Warsaw

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Serve as the primary escalation point for L2 Google Workspace queries across Gmail, Drive, Calendar, Sites, Meet, and related services.
•Troubleshoot and resolve complex, non-standard user issues with clear communication to requesters.
•Support employee adoption of Gemini for Google Workspace by answering questions and sharing best practices for AI-assisted features.
•Perform day-to-day data support tasks including restoring files and folders and transferring file ownership when teams change.
•Analyze recurring ticket trends and maintain internal documentation/knowledge base; liaise with Google support and third-party vendors when issues need escalation beyond L2.

Key Requirements

•2-4+ years administering Google Workspace in a production environment, ideally at mid-level scope.
•Strong knowledge of Google Workspace core apps (Gmail, Drive, Calendar, Sites, Meet) including admin-side configuration, sharing settings, and IAM controls.
•Experience with user- and group-level administration such as provisioning, org units, and account lifecycle management.
•Working understanding of email fundamentals including DNS records (SPF, DKIM, DMARC), routing, and IMAP/SMTP concepts.
•Professional Google Workspace Administrator Certification (required).

Experience:2-4 years

Education:Certification / Diploma

Skills:Problem-solvingCommunicationCollaborationTime management

Certifications:Google Workspace Administrator Certification

Languages:English

Tech Stack:Google WorkspaceGmailDriveCalendarSitesMeetGemini for Google WorkspaceSPFDKIMDMARCIMAPSMTP

Company Brief

HelloFresh

HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.

Industry: FoodTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.6

Website LinkedIn

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HelloFresh

5 days ago

IT Engineer, Google Workspace

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Warsaw

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Serve as the primary escalation point for L2 Google Workspace queries across Gmail, Drive, Calendar, Sites, Meet, and related services.
•Troubleshoot and resolve complex, non-standard user issues with clear communication to requesters.
•Support employee adoption of Gemini for Google Workspace by answering questions and sharing best practices for AI-assisted features.
•Perform day-to-day data support tasks including restoring files and folders and transferring file ownership when teams change.
•Analyze recurring ticket trends and maintain internal documentation/knowledge base; liaise with Google support and third-party vendors when issues need escalation beyond L2.

Key Requirements

•2-4+ years administering Google Workspace in a production environment, ideally at mid-level scope.
•Strong knowledge of Google Workspace core apps (Gmail, Drive, Calendar, Sites, Meet) including admin-side configuration, sharing settings, and IAM controls.
•Experience with user- and group-level administration such as provisioning, org units, and account lifecycle management.
•Working understanding of email fundamentals including DNS records (SPF, DKIM, DMARC), routing, and IMAP/SMTP concepts.
•Professional Google Workspace Administrator Certification (required).

Experience:2-4 years

Education:Certification / Diploma

Skills:Problem-solvingCommunicationCollaborationTime management

Certifications:Google Workspace Administrator Certification

Languages:English

Tech Stack:Google WorkspaceGmailDriveCalendarSitesMeetGemini for Google WorkspaceSPFDKIMDMARCIMAPSMTP

Company Brief

HelloFresh

Industry: FoodTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.6

Website LinkedIn