IT Engineer, MDM Tech, Global Tech - Security

HelloFresh
Warsaw
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2-4 yearsEducation: certificationSkills: ["Problem-solving","Communication","Collaboration","Time management"]

Own L2 support for Google Workspace across HelloFresh Group, serving as the primary escalation point for complex issues in Gmail, Drive, Calendar, Sites, and Meet. Troubleshoot non-standard user problems, support employees in adopting Gemini for Google Workspace, and handle day-to-day file/data support (restores and ownership transfers). Analyze ticket trends to improve SOPs and self-service documentation while maintaining a knowledge base and coordinating with Google and third-party vendors.

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FursaFursa
HelloFresh
HelloFresh
1 month ago

IT Engineer, MDM Tech, Global Tech - Security

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Last checked: 32 minutes agoStatus: Live

Job Summary

Own L2 support for Google Workspace across HelloFresh Group, serving as the primary escalation point for complex issues in Gmail, Drive, Calendar, Sites, and Meet. Troubleshoot non-standard user problems, support employees in adopting Gemini for Google Workspace, and handle day-to-day file/data support (restores and ownership transfers). Analyze ticket trends to improve SOPs and self-service documentation while maintaining a knowledge base and coordinating with Google and third-party vendors.
Location: Warsaw
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary escalation point for L2 Google Workspace queries across Gmail, Drive, Calendar, Sites, Meet, and related services.
  • •Troubleshoot and resolve complex, non-standard user issues with clear communication to requesters.
  • •Support employee adoption of Gemini for Google Workspace by answering questions and sharing best practices for AI-assisted features.
  • •Perform day-to-day data support tasks including restoring files and folders and transferring file ownership when teams change.
  • •Analyze recurring ticket trends and maintain internal documentation/knowledge base; liaise with Google support and third-party vendors when issues need escalation beyond L2.

Key Requirements

  • •2-4+ years administering Google Workspace in a production environment, ideally at mid-level scope.
  • •Strong knowledge of Google Workspace core apps (Gmail, Drive, Calendar, Sites, Meet) including admin-side configuration, sharing settings, and IAM controls.
  • •Experience with user- and group-level administration such as provisioning, org units, and account lifecycle management.
  • •Working understanding of email fundamentals including DNS records (SPF, DKIM, DMARC), routing, and IMAP/SMTP concepts.
  • •Professional Google Workspace Administrator Certification (required).
Experience:2-4 years
Education:Certification / Diploma
Skills:Problem-solvingCommunicationCollaborationTime management
Certifications:Google Workspace Administrator Certification
Languages:English
Tech Stack:Google WorkspaceGmailDriveCalendarSitesMeetGemini for Google WorkspaceSPFDKIMDMARCIMAPSMTP

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn