Client Relations Supervisor (ME1252)

Lead day-to-day patient experience initiatives at the facility, role-modeling the Mediclinic Way. Monitor Net Promoter Scores (NPS), implement localized action plans, and manage non-clinical patient complaints while facilitating clinical feedback through the Clinical Complaint Unit. Conduct proactive inpatient rounding, support outpatient experience enhancements, and guide clinical and non-clinical teams to strengthen service alignment and client-centric policies.