1 day ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Investigate and troubleshoot complex, real-world production issues for enterprise customers using Firco Enterprise platforms deployed across cloud, on-prem, and hybrid environments. Analyze logs, configuration, data feeds, and database records to find root causes, reproduce issues in controlled test environments, and debug distributed system behavior across APIs, messaging middleware, and databases. Collaborate with Experts and Product teams, file high-quality defect reports, and participate in Severity-1 incident response.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Perform technical investigations into complex issues affecting production systems.
•Analyze application logs, configuration files, data feeds, and database records to identify possible root causes.
•Reproduce issues by building and configuring realistic test environments.
•Debug behavior across distributed systems, APIs, messaging middleware, and databases.
•Work with Product teams to file defect reports and influence product improvements, including participating in Severity-1 incident troubleshooting.

Key Requirements

•Strong experience deploying and troubleshooting applications in Linux, Windows, and cloud environments.
•Solid understanding of cloud-native architectures and production troubleshooting.
•Strong knowledge of Java-based web applications, including HTTP/HTTPS, sessions, cookies, SSL/TLS, SSO (SAML, OAuth), authentication flows, and REST API request/response lifecycles.
•Proficiency in at least one programming or scripting language, including debugging SQL queries and working with JSON, XML, and proprietary data formats using UNIX/Linux shell, PowerShell, or Bash.
•Strong understanding of relational databases (Oracle, SQL Server), including schema design, constraints, indexing, and performance considerations.

Experience:Financial crime complianceEnterprise softwareCloud-native

Skills:Problem-solvingAnalytical thinkingTroubleshootingCollaborationAttention to detail

Languages:EnglishSpanish

Tech Stack:LinuxWindowsCloudJavaHTTPHTTPSSessionsCookiesSSL/TLSSSOSAMLOAuthREST APIsAuthentication flowsJSONXMLUNIX shellLinux shellPowerShellBash

Company Brief

LexisNexis Risk Solutions

Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn

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LexisNexis Risk Solutions

1 day ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Perform technical investigations into complex issues affecting production systems.
•Analyze application logs, configuration files, data feeds, and database records to identify possible root causes.
•Reproduce issues by building and configuring realistic test environments.
•Debug behavior across distributed systems, APIs, messaging middleware, and databases.
•Work with Product teams to file defect reports and influence product improvements, including participating in Severity-1 incident troubleshooting.

Key Requirements

•Strong experience deploying and troubleshooting applications in Linux, Windows, and cloud environments.
•Solid understanding of cloud-native architectures and production troubleshooting.
•Strong knowledge of Java-based web applications, including HTTP/HTTPS, sessions, cookies, SSL/TLS, SSO (SAML, OAuth), authentication flows, and REST API request/response lifecycles.
•Proficiency in at least one programming or scripting language, including debugging SQL queries and working with JSON, XML, and proprietary data formats using UNIX/Linux shell, PowerShell, or Bash.
•Strong understanding of relational databases (Oracle, SQL Server), including schema design, constraints, indexing, and performance considerations.

Experience:Financial crime complianceEnterprise softwareCloud-native

Skills:Problem-solvingAnalytical thinkingTroubleshootingCollaborationAttention to detail

Languages:EnglishSpanish

Tech Stack:LinuxWindowsCloudJavaHTTPHTTPSSessionsCookiesSSL/TLSSSOSAMLOAuthREST APIsAuthentication flowsJSONXMLUNIX shellLinux shellPowerShellBash

Company Brief

LexisNexis Risk Solutions

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn