Technical Support Specialist

LexisNexis Risk Solutions
São Paulo
Workplace: HybridFull timeFunction: IT Support & HelpdeskSkills: ["Problem-solving","Analytical thinking","Troubleshooting","Collaboration","Attention to detail"]

Investigate and troubleshoot complex, real-world production issues for enterprise customers using Firco Enterprise platforms deployed across cloud, on-prem, and hybrid environments. Analyze logs, configuration, data feeds, and database records to find root causes, reproduce issues in controlled test environments, and debug distributed system behavior across APIs, messaging middleware, and databases. Collaborate with Experts and Product teams, file high-quality defect reports, and participate in Severity-1 incident response.

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LexisNexis Risk Solutions
LexisNexis Risk Solutions
1 month ago

Technical Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live

Job Summary

Investigate and troubleshoot complex, real-world production issues for enterprise customers using Firco Enterprise platforms deployed across cloud, on-prem, and hybrid environments. Analyze logs, configuration, data feeds, and database records to find root causes, reproduce issues in controlled test environments, and debug distributed system behavior across APIs, messaging middleware, and databases. Collaborate with Experts and Product teams, file high-quality defect reports, and participate in Severity-1 incident response.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Perform technical investigations into complex issues affecting production systems.
  • •Analyze application logs, configuration files, data feeds, and database records to identify possible root causes.
  • •Reproduce issues by building and configuring realistic test environments.
  • •Debug behavior across distributed systems, APIs, messaging middleware, and databases.
  • •Work with Product teams to file defect reports and influence product improvements, including participating in Severity-1 incident troubleshooting.

Key Requirements

  • •Strong experience deploying and troubleshooting applications in Linux, Windows, and cloud environments.
  • •Solid understanding of cloud-native architectures and production troubleshooting.
  • •Strong knowledge of Java-based web applications, including HTTP/HTTPS, sessions, cookies, SSL/TLS, SSO (SAML, OAuth), authentication flows, and REST API request/response lifecycles.
  • •Proficiency in at least one programming or scripting language, including debugging SQL queries and working with JSON, XML, and proprietary data formats using UNIX/Linux shell, PowerShell, or Bash.
  • •Strong understanding of relational databases (Oracle, SQL Server), including schema design, constraints, indexing, and performance considerations.
Experience:Financial crime complianceEnterprise softwareCloud-native
Skills:Problem-solvingAnalytical thinkingTroubleshootingCollaborationAttention to detail
Languages:EnglishSpanish
Tech Stack:LinuxWindowsCloudJavaHTTPHTTPSSessionsCookiesSSL/TLSSSOSAMLOAuthREST APIsAuthentication flowsJSONXMLUNIX shellLinux shellPowerShellBash

Company Brief

LexisNexis Risk Solutions
Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Public Company
Headquarters: Alpharetta, United States
WebsiteLinkedIn