NTT

1 day ago

Ms engineer -EUC

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Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients by monitoring IT infrastructure and troubleshooting standard, low-complexity incidents and service requests. Use ITSM tickets, chat, and phone support to investigate root causes, apply patching/configuration changes, and maintain zero SLA misses. Work across multiple technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration) and support disaster recovery tests and knowledge article updates, ensuring seamless shift handovers.

Location: Mumbai, Maharashtra

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and solutions, identifying issues before or as they occur.
•Investigate first-line incidents, identify root causes, and resolve or route them appropriately.
•Provide support via telephone, ITSM tickets, or chat to deliver timely incident and service request handling.
•Perform routine maintenance such as patching and configuration changes to keep client systems operating smoothly.
•Support disaster recovery functions and tests, provide incident escalation when needed, and ensure seamless shift handovers.

Key Requirements

•Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage in a medium to large ICT organization.
•Basic knowledge of management agents, redundancy concepts, and ITIL processes.
•Highly disciplined handling of tickets day to day, acting promptly per defined SOPs.
•Ability to resolve incidents using available knowledge articles and SOPs.
•Good understanding of ITSM tools, plus communication skills and a client-centric approach.

Experience:ICTManaged servicesIT support

Education:Bachelor's

Skills:Client-centricCommunicationActive listeningDisciplineAdaptability

Tech Stack:ITSMITILITSM toolsManagement agentsSOPsKnowledge articles

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT