Global Payments

1 week ago

Product Technical CRS III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 36 minutes agoStatus: Live

Job Summary

Provide top-tier technical customer/client support for POS products by receiving inquiries through email, chat, telephone, and SMS. Resolve escalated issues for merchants and clients, enter required information into databases, and maintain accurate records. Use knowledge of existing and legacy POS products to coach less experienced teammates, develop and update knowledgebase content, and help interpret association guidelines, policies, and compliance regulations.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Resolve escalated client and merchant technical support issues for point of service (POS) products, providing detailed responses to resolve inquiries.
•Enter required and additional relevant information into databases while resolving issues and meeting quality and productivity goals.
•Leverage knowledge of existing and legacy POS products and customer service experience to assist in coaching and training less knowledgeable teammates.
•Develop a knowledgebase for newly implemented or revised POS products, including policies, procedures, compliance, and association regulations through ongoing training and online manuals.
•Assist less experienced Technical Customer Service Representatives with interpreting association guidelines, policies, and compliance regulations.

Pay and Benefits

Salary: USD 21 - 24 hourly

Perks:Health InsuranceDentalVisionPaid LeaveRetirement ProgramsGift Matching

Key Requirements

•Ability to resolve tasks in resourceful and effective ways.
•Own assignments from start to finish with attention to detail and timely initiative.
•Ability to understand implications of work and make recommendations for solutions.
•Ability to propose methods and procedures for new assignments.
•The ability to research issues and resolve customer inquiries.

Experience:Payments

Skills:Attention to detailProblem-solvingResearchCoachingInitiative

Tech Stack:EmailChatTelephoneSMSDatabasesMainframe

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

1 week ago

Product Technical CRS III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 36 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Resolve escalated client and merchant technical support issues for point of service (POS) products, providing detailed responses to resolve inquiries.
•Enter required and additional relevant information into databases while resolving issues and meeting quality and productivity goals.
•Leverage knowledge of existing and legacy POS products and customer service experience to assist in coaching and training less knowledgeable teammates.
•Develop a knowledgebase for newly implemented or revised POS products, including policies, procedures, compliance, and association regulations through ongoing training and online manuals.
•Assist less experienced Technical Customer Service Representatives with interpreting association guidelines, policies, and compliance regulations.

Pay and Benefits

Salary: USD 21 - 24 hourly

Perks:Health InsuranceDentalVisionPaid LeaveRetirement ProgramsGift Matching

Key Requirements

•Ability to resolve tasks in resourceful and effective ways.
•Own assignments from start to finish with attention to detail and timely initiative.
•Ability to understand implications of work and make recommendations for solutions.
•Ability to propose methods and procedures for new assignments.
•The ability to research issues and resolve customer inquiries.

Experience:Payments

Skills:Attention to detailProblem-solvingResearchCoachingInitiative

Tech Stack:EmailChatTelephoneSMSDatabasesMainframe

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn