Insider

1 year ago

Account Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Account Director role focused on renewals, stakeholder management, and expansion for enterprise SaaS customers in Mexico. You will drive renewal strategies, negotiate terms, coordinate with Customer Success and Sales, identify upsell opportunities, and ensure high-level stakeholder alignment across executives. You’ll own contract negotiations, maintain NPS-driven customer experience, and collaborate with marketing to build customer advocacy while contributing to revenue growth in Insider One’s cross-channel platform.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Drive renewals and manage key stakeholder relationships across the customer portfolio.
•Assist sales with upselling and initiate opportunities with the right product and contact.
•Own commercial targets including contract terms, price negotiations, and renewal strategy.
•Ensure Customer Success realization and achieve NPS targets and advocacy across stakeholders.
•Monitor market trends and align stakeholder engagement with Insider One’s product roadmap.

Pay and Benefits

Perks:EquityLearning Budget

Key Requirements

•A university degree in Business, Marketing, Engineering, or related fields.
•5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
•Strong communication skills in both writing and speaking (English & Native Language).
•A high sense of responsibility and accountability.
•Strategic thinking with excellent project management skills.

Experience:5+ yearsSaaSEnterprise softwareMarketing tech

Education:Bachelor's

Skills:CommunicationRelationship-buildingPresentationNegotiationProblem-solving

Languages:EnglishSpanish

Tech Stack:CDPAI

Company Brief

Insider

Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website

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Insider

1 year ago

Account Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Director level

Key Responsibilities

•Drive renewals and manage key stakeholder relationships across the customer portfolio.
•Assist sales with upselling and initiate opportunities with the right product and contact.
•Own commercial targets including contract terms, price negotiations, and renewal strategy.
•Ensure Customer Success realization and achieve NPS targets and advocacy across stakeholders.
•Monitor market trends and align stakeholder engagement with Insider One’s product roadmap.

Pay and Benefits

Perks:EquityLearning Budget

Key Requirements

•A university degree in Business, Marketing, Engineering, or related fields.
•5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
•Strong communication skills in both writing and speaking (English & Native Language).
•A high sense of responsibility and accountability.
•Strategic thinking with excellent project management skills.

Experience:5+ yearsSaaSEnterprise softwareMarketing tech

Education:Bachelor's

Skills:CommunicationRelationship-buildingPresentationNegotiationProblem-solving

Languages:EnglishSpanish

Tech Stack:CDPAI

Company Brief

Insider

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website