Customer Engineer IV-DDP

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 7-10 yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication","Project management","Mentoring"]

Serve as the direct liaison with semiconductor and display equipment customers by installing, maintaining, and upgrading customer equipment. Diagnose complex issues using digital analytics and company documentation, perform preventive and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and communicate clearly with customers and internal teams. Lead projects as needed and train/mentor junior Customer Engineers, while following documented procedures and task plans.

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FursaFursa
Applied Materials
Applied Materials
6 days ago

Customer Engineer IV-DDP

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the direct liaison with semiconductor and display equipment customers by installing, maintaining, and upgrading customer equipment. Diagnose complex issues using digital analytics and company documentation, perform preventive and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, and communicate clearly with customers and internal teams. Lead projects as needed and train/mentor junior Customer Engineers, while following documented procedures and task plans.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply troubleshooting and problem-solving skills using company diagnostic tools and documentation to resolve complex equipment issues.
  • •Follow and generate documented procedures and published task plans.
  • •Communicate with customers and internal business units, leading projects as necessary.
  • •Train and mentor junior Field Service Engineers [Customer Engineers], and fulfill additional assigned duties.
Travel: Low travel

Key Requirements

  • •Bachelor's degree.
  • •7-10 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools (including digital multimeters) and advanced knowledge of wafer processing parameters.
  • •Advanced written and verbal communication skills and basic knowledge of Microsoft Excel, Word, and PowerPoint.
Experience:7-10 yearsSemiconductorEquipment support
Education:Bachelor's
Skills:TroubleshootingProblem-solvingCommunicationProject managementMentoring
Licenses:Driver’s licenseValid driver's license
Tech Stack:Digital analyticsTroubleshootingMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimetersCompany diagnostic toolsDocumentation

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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